Submit multiple tickets asking to move the license to a new machine (I don't have access to the old one) - no response; charged me another month of subscription for a product I can't use. Good job, keep it up and don't worry about chargebacks.
UPDATE:
Received response and refund after 6 months so I'm updating my review. The product works as described, but at this point I'm running Office on Parallels which seems more natural than native MacOS Office.
What needs improvement
subscription issues (3)customer support (2)
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