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360 CTI
AI-powered Salesforce CTI for smarter business calling
9 followers
AI-powered Salesforce CTI for smarter business calling
9 followers
360 CTI is a Salesforce-native AI telephony platform that helps sales and support teams handle every customer conversation from Salesforce. It offers AI voice agents, intelligent call routing, click-to-call, automatic call logging, real-time transcription, sentiment analysis, call recording, and analytics—all without switching applications. Improve agent productivity, customer experience, and sales performance with one unified calling solution.
The native Salesforce piece is great for keeping everything in one place. One thing that would make it even better is a built-in voicemail drop library with merge tags pulled from Salesforce fields, so reps can leave personalized voicemails in one click instead of recording the same message over and over for each prospect.
The click-to-call straight from Salesforce is such a time saver, no more tab hopping during live calls. Transcripts showing up on the lead record automatically was a nice surprise too.
Click to call from the lead record saved me at least a dozen tab switches today, and the auto logged notes were surprisingly accurate on the first call.
would love to see a built-in coaching feature that flags calls where agents talk over each other or miss key qualification questions, then suggests specific coaching tips right inside the Salesforce record.
honestly this looks pretty solid for salesforce users, the native setup is a big plus. one thing i'd love to see is a built-in coaching tool that flags calls where reps talk over customers or miss key buying signals, basically turning the sentiment data into actual coaching moments managers can act on right after the call