WhatsApp Business

A simple tool for businesses to talk to their customers.

4.5•10 reviews•

216 followers

A simple tool for businesses to talk to their customers.

4.5•10 reviews•

216 followers

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Customer support tools

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Marketing automation platforms

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Messaging apps

WhatsApp Business is a free to download app that was built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages.

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Promoted

WhatsApp Business Launches

WhatsApp Business iOSCommunicate more efficiently with your customers on iPhone

Launched on April 30th, 2019

WhatsApp BusinessCommunicate more efficiently with your customers

Launched on October 11th, 2017

4.5

Based on 10 reviews

Review WhatsApp Business?

Reviewers say WhatsApp Business is effective for direct customer communication, especially for small teams handling many inquiries. The most praised features are Quick Replies and Labels, which help organize chats, answer FAQs faster, and keep work separate from a personal number. Users also mention helpful business-hour messaging and customer management tools. The main complaint is setup and support: account verification can feel rigid, numbers may get blocked, and help with Meta Business integration is often slow. Founders of tools like Kipps AI also point to its WhatsApp API for automated customer conversations.

Summarized with AI

Reviews

All Reviews

Most Informative

•3 reviews

What's great

As a solo founder, managing customer inquiries manually is impossible. The "Quick Replies" feature allows me to save shortcuts for FAQs, saving me hours of repetitive typing every single week. I also heavily rely on Labels to organize chats (examples are "New Order," "Pending Payment," "Shipped"), which keeps my inbox clean and ensures no customer falls through the cracks.

What needs improvement

For me, the account setup can sometimes feel a bit rigid when trying to verify a business landline, and customer support can be slow to respond if you run into Meta Business integration issues.

vs Alternatives

Slack

Looked at Slack and email, but WhatsApp Business is vastly superior for direct B2C communication since it feels personal yet keeps my private phone number separate.

Ratings

Ease of use

Reliability

Value for money

Customization

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25 views2mo ago

•2 reviews

I had an issue while setting up my business account. For some reason WA has blocked my number and the support was not responsive at all. It took them a week to get answer me properly. The tool is good, the support should be much better.

What needs improvement

unresponsive support (1)account setup issues (1)

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24 views2yr ago

used WhatsApp Business to build TheLibrarian.io

•8 reviews

Adding the WhatsApp interface was key to allow our users to feel like they have a Personal Assistant in their back pocket. :)

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23 views1yr ago