WhatsApp Business

A simple tool for businesses to talk to their customers.

4.5•11 reviews•

259 followers

A simple tool for businesses to talk to their customers.

4.5•11 reviews•

259 followers

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Customer support tools

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Marketing automation platforms

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Messaging apps

WhatsApp Business is a free to download app that was built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages.

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Promoted

WhatsApp Business Launches

WhatsApp Business iOSCommunicate more efficiently with your customers on iPhone

Launched on April 30th, 2019

WhatsApp BusinessCommunicate more efficiently with your customers

Launched on October 11th, 2017

4.5

Based on 11 reviews

Review WhatsApp Business?

Reviewers see WhatsApp Business as a practical way for small businesses to handle customer chats, especially one-to-one sales and support. The most praised features are Quick Replies, labels, and business-hours messaging, which help organize inquiries, reduce repetitive work, and keep personal numbers separate from customer conversations. The main complaint is setup and support: account verification can feel rigid, blocked numbers are frustrating, and help from support is often slow. Founder feedback is sparse but points to real use around the WhatsApp API for automated customer conversations.

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Reviews

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Most Informative

•3 reviews

What's great

As a solo founder, managing customer inquiries manually is impossible. The "Quick Replies" feature allows me to save shortcuts for FAQs, saving me hours of repetitive typing every single week. I also heavily rely on Labels to organize chats (examples are "New Order," "Pending Payment," "Shipped"), which keeps my inbox clean and ensures no customer falls through the cracks.

What needs improvement

For me, the account setup can sometimes feel a bit rigid when trying to verify a business landline, and customer support can be slow to respond if you run into Meta Business integration issues.

vs Alternatives

Slack

Looked at Slack and email, but WhatsApp Business is vastly superior for direct B2C communication since it feels personal yet keeps my private phone number separate.

Ratings

Ease of use

Reliability

Value for money

Customization

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34 views4mo ago

•2 reviews

I had an issue while setting up my business account. For some reason WA has blocked my number and the support was not responsive at all. It took them a week to get answer me properly. The tool is good, the support should be much better.

What needs improvement

unresponsive support (1)account setup issues (1)

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32 views3yr ago

used WhatsApp Business to build Ace from Automat Workforce

•4 reviews

Your customers live on WhatsApp, now your AI employee does too. Ace can work your @WhatsApp Business inbox: answering questions, following up on leads, and handling the back-and-forth so nothing slips.

Alternatives Considered

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4 views16d ago