E-Commerce Benchmark Report

Customer support for E-commerce during COVID explained

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Customer support for E-commerce during COVID explained

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"Me-commerce"; meeting a customer’s ever-changing & increasingly demanding expectations require a personalized approach that makes them feel special. In this report, we talk about the impact of the shift in e-commerce support from manual to automated and more.

This is the 2nd launch from E-Commerce Benchmark Report. View more

VECA

Your eCommerce assistant

VECA is our plug and play, prebuilt intent recognition system for post-sales eCommerce support. Trained on 10 million user queries, automate your conversations with just a click.

Launch tags:Robots•Artificial Intelligence•E-Commerce

Launch Team

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E-Commerce Benchmark Report

Maker

Hi Hunters! I’m Disha from Verloop.io. We built VECA because, today, there is a need for a chatbot that can understand customer’s intent, respond with the correct answers and resolve tickets on its own. It’s time to reduce your agent’s load and let them concentrate on complex issues. So, real talk: How is VECA different from the other tools you’ve tried and dropped? 1. Training - We’ve spent a lot of time training the ML (using 10 Million real user questions) and testing it to show up to 90% accuracy. 2. Multiple Intents - We understand that customers might ask more than one question in one sentence. VECA understands multiple intents and suggests relevant options to the users. 3. Pre-built FAQs - We’ve analysed multiple questions and understand what are the frequently asked questions (FAQs). VECA comes with a pre-built FAQ highlighting commonly asked questions. All you have to do is feed in your answers. 4. Simple UI - Apply the power of VECA effortlessly by entering your customised answers and deploying them in few easy steps. Do give it a test run! Please leave your thoughts in a comment, or reach out to us directly at marketing@verloopio — we’d love to hear from you. To know more about our eCommerce AI-powered online platform, check out our website: http://bit.ly/verloop_veca.

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