Triggers by Reply

Automatic call back prospect after email opens

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Great idea, guys! We will try it. Nice to see how Reply becomes more and more popular :)!
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Finally you guys at Product hunt! Thanks a lot for your work and your app - it's amazing! For me, it's better than other tools for email marketing.
@tall_netpeak what other tools do you use? Or have you used?
@milann Lately, I used a PersistIQ. But guys from Reply have got me with their customer success service!
Imagine this, your prospect opens the email you've sent (i.e. through the awesome Reply software) for three or more times. 'Triggered calls' dials you in first, tells you whom you’re going to call, and which campaign the prospect is from, while giving you two options — press 1 to connect with the prospect, or 0 to decline the call. With Trigger you can stay on top of mind immediately. Groundbreaking, ha ha ! From the makers of Reply app, the way to send cold emails that feel warm, I use it quite often and it works great, and the software keeps getting better and better
@milann that seems like fun :)
@milann Hi Milan, thank you for submitting this perk. We truly believe that in era of automation you should not be spending time thinking who and when you should call or send email. The System (powered by AI and Automation) should managed all your customer communications for you and loop you in (by sending email or giving a call) when it will make the most sense and at the very best time. And triggered calls feature is just one small step in this direction.
@olegcl @milann Oleg, congratulations for update. I have a question for this release - tracking with pixel open/read status is clear. But how you validate that open status was tracked not by phone-email client, of iPad email client of the sender? So if I sent from Reply, then my email client sync it, and download it, then I close it few times. Then trigger executed. Correct me if I'm wrong please.
@ealtynpara @milann Hi Evgeniy. Correct. Since it hard exactly right calculate emails opens (due to different email clients available and their different logic dealing with emails), the best solution right now would be just put hight enough threshold on number of opens, needed for initiating a call. In future, we may develop functionality to detect genuine person opens better (for example, ignore opens coming right after email was send and use some other techniques), but for now we decided to leave straightforward logic with views and suggest to use just higher threshold. For example, if you put threshold to be 10. Then after someone has opened your first step emails and few follow ups number of times, we will initiate a phone call then. So, you just need to find right number for you.
@ealtynpara @milann And some more feedback from our Product Manager. He suggest that this one of tasks that we can give to our Data Scientists. Using email opens patterns, it is possible to develop algorithm (or educate neural network), to detect whether that this real person has opened email or email client. So, we will be working on this in future.
Wow. I love Reply App and always use it for my cold emails from the time they have been first featured here on Product Hunt. Great app and super useful feature. Thank you guys, for making this tool even better.
Good to see Reply, leader in customer relationship automation on Product Hunt. Congrats guys and keep up the good work!