Reviewers mostly see Otter as a dependable meeting companion: it records in real time, produces clear transcripts, summaries, and searchable notes, and helps people stay engaged instead of acting as scribes. Users repeatedly praise its accuracy, ease of use, speaker identification, chat-driven follow-ups, and integrations, especially for team meetings, interviews, and discovery calls. The main complaints are occasional misses in noisy rooms, accents or speaker names needing cleanup, confusing upload limits, and privacy concerns, including visible recording and one report of unwanted contact invites.