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Text-a-Pro

Book home projects at flat-rate prices over text & Messenger

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Shalen@shalen · General Manager, Text-a-Pro by Pro.com
Hi @kikischirr We chose texting because of its convenience, simplicity, and instantaneous nature. Research shows that texting is the most widely used feature by 98 percent of mobile customers in the United States. You can get a project started simply by sending us a text at 776-776 while you are waiting in line or eating lunch, and one of our Home Project Manager will work with you to get your project scheduled. No phone tag :) We ran some pilots over last the few months and found that more than 150,000 text messages were exchanged between Pro.com customers, Pros and Home Project Managers indicating that texting is a desirable medium for customers to schedule home projects.
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Violeta Nedkova
Hunter
@violetanedkova · Marketing Coach Extraordinaire
So this just came out of stealth. Enjoy! :)
Shalen
Maker
@shalen · General Manager, Text-a-Pro by Pro.com
Thanks Violeta. We are fans of the Product Hunt community. We are offering an exclusive for Product Hunt users. First 300 users from Product Hunt who use Text-a-Pro service and send the code PRODUCTHUNT to 776-776 or to Pro.com on Facebook Messenger will get a $25 credit towards their first home service project ranging from house cleaning to handyman services to wall mounting a TV. You can read more about our service on our blog here - https://pro.com/blog/text/
Joshua Scott@startupjoshua · Director of Product @ CyberSponse
What if your project is hard to describe? Or it's more advanced like a broken AC unit? Can you handle that?
Eric Wilson
Maker
@ecwilson · Product Lead & Co-founder, Pro.com
@startupjoshua The beautiful thing about messaging is sending a photo is so easy and natural compared to a website. A pic is worth a thousand words when you're working with contractors. If it turns out what you need is hard to bound (as is often the case with misc repairs) we'll usually schedule you for an estimate and then immediately connect you directly over text message with a pro so they can diagnose.
Joshua Scott@startupjoshua · Director of Product @ CyberSponse
@ecwilson @startupjoshua Ah, scheduling an estimate and direct connection makes sense. I agree, a pic is worth a thousand words if it can describe your problem. Cool product! Hope you can get to geographic expansion soon.
Eric Wilson
Maker
@ecwilson · Product Lead & Co-founder, Pro.com
@startupjoshua Thanks! We'll be expanding pretty rapidly so it shouldn't be too long.
Eric Wilson
Maker
@ecwilson · Product Lead & Co-founder, Pro.com
@dreunlimited @sydney_liu_sl Facebook has been a very easy partner to integrate with... While similar to SMS/MMS today, in the future it will offer way more. Imagine highly structured/interactive messaging (tap to pay, tap to choose a time, etc).
Kiki Schirr / 史秀玉@kikischirr · Founder, WeKiki Video Chat Platform
This is a really interesting service--I love that there's a flat-rate, since whenever I have a plumber come out I just have to take his estimates in good faith. I'm curious though; how did you land on SMS as a medium?
Shalen
Maker
@shalen · General Manager, Text-a-Pro by Pro.com
@kikischirr We chose texting because of its convenience, simplicity, and instantaneous nature. Research shows that texting is the most widely used feature by 98 percent of mobile customers in the United States. You can get a project started simply by sending us a text at 776-776 while you are waiting in line or eating lunch, and one of our Home Project Manager will work with you to get your project scheduled. No phone tag :) We ran some pilots over last the few months and found that more than 150,000 text messages were exchanged between Pro.com customers, Pros and Home Project Managers indicating that texting is a desirable medium for customers to schedule home projects.