SupportKit.io

Speak to users of your mobile app, from inside your inbox.

get it
There are no images or videos added to the gallery.
Add to gallery

Reviews

Discussion

You need to become a Contributor to join the discussion - Find out how.
2536
Mike GozzoMaker@gozmike · Co-Founder & CTO at Smooch.io
After months of customer dev, my team is ready to kick things into second gear after an almost complete rewrite. Offering this to all app developers, for free and looking forward to bringing it to some great places in the next few months. Would love your feedback! Thanks so much, Mike (@gozmike)
Ryan HooverPro@rrhoover · Founder, Product Hunt
We had ambitions at PlayHaven (now Upsight) to build more support/customer CRM for mobile apps at PlayHaven, although we primarily focused on advertising and broadcast messaging. At first blush, I like the simplicity of SupportKit.io and built-in push notifications, which (1) bring the users back to the app but (2) might feel a bit more personal than traditional support email (just a hunch). @gozmike - It's awesome you're offering it for free but how are you going to make money later? Are you planning to offer additional features (e.g. user segmentation), usage restrictions, etc.?
2536
Mike GozzoMaker@gozmike · Co-Founder & CTO at Smooch.io
@rrhoover we're part of an initiative started by Radialpoint (http://www.radialpoint.com) and are trying to push the boundaries of what the support experience is. Our mission is to give app developers the opportunity to use their humanity as an unfair advantage. Right now, we have no plan or intent to charge for the features we've described to date, however we do have thoughts on how we can build a SaaS business here; once we've successfully proven our approach. You're absolutely right around the need to bring a personal touch to support email (and app/user communication in general). If you (or anyone else) wants a sneak peek at what's coming up or just wants to talk about this problem, drop me a line.
13578
Nathan Sudds@nathansudds · Founder,ActiveLabs & Coach, Coach.me
Interesting idea, we use Intercom for one of our webapp projects and a couple browser extensions and you are right I don't really enjoy using the interface. This idea of managing the threads in your inbox seems slick, it always comes down to trying things out but when you've already got a system down in your inbox this seems like it would be very useful. Curious about if you can work across multiple team members inboxes or does it need to be one support inbox more geared towards everything handled from one email account. If multiple support people are supported with other accounts, how do you track if someone else on the team has replied etc.
2536
Mike GozzoMaker@gozmike · Co-Founder & CTO at Smooch.io
@NathanSudds we only partially handle this case right now and have plans to significantly improve the way it works. Today, you can point SupportKit's e-mail to a ticketing system like Zendesk, Desk, etc... and have conversations come in as tickets that you can assign to your team and resolve like any other e-mail support tool. That said, we're going to make this way better in the coming weeks, so try us out and stay tuned :)
13578
Nathan Sudds@nathansudds · Founder,ActiveLabs & Coach, Coach.me
@gozmike Sounds great, I noticed a mention of Zendesk for the knowledgebase -- I was wondering if you integrated for the support management too, that sounds good. Wish I had an iOS app to try this with, maybe soon :) The idea is great, I'll keep an eye on what you are doing -- plans to support Android as well?
2536
Mike GozzoMaker@gozmike · Co-Founder & CTO at Smooch.io
@NathanSudds we're working on Android support but focussed on nailing the experience on iOS first. We still have a ways to go but... maybe soon :)
4808
Tyler Hayes@thetylerhayes · Bebo
Seems useful. Site likes good. Neat implementation and I like everything all-around. Why use this over Apptentive?
2536
Mike GozzoMaker@gozmike · Co-Founder & CTO at Smooch.io
@thetylerhayes thanks :) Apptentive's focus is on helping you collect feedback from users guide them towards leaving positive reviews. We're taking a different approach, our vision is to allow you as an app maker to add humanity to your app through a conversation between your team and your users that begins when they download the app and persists through the user's lifetime. You can use this to provide support, collect feedback and even guide users through funnels. SupportKit lets you do all this right from your inbox, without needing you to adopt any new SaaS app or change your workflow if you already use in-app e-mail links. Oh, SupportKit is free to use in your app, no catch :) We have no plans to monetize the feature set we've got on our site today.
4808
Tyler Hayes@thetylerhayes · Bebo
@gozmike Cool. I think you're oversimplifying Apptentive though. Yep, they do advertise the ability to earn positive reviews as a core feature at the top of their site. But scroll down and they offer a lot of in-app messaging features, ranging from chat to feedback to surveys. And you can do all that via email too. And they're not the only ones. if there's not much difference that's totally OK—the world needs multiple products that offer generally the same things with slight differences for people with different needs. So please know I only mean this as friendly constructive criticism: a more direct, concise answer would be helpful. Separate note: like @rrhoover I'm not sure why you're so proud of offering a free product, especially to businesses. I get that sometimes free is better when trying to prove demand for a new approach. But then you just leave yourself open to having to go and prove yet another thing: that people will pay for the new approach. And again I'd say chat-based support via email to give a more human touch is already proven (again: Apptentive and others) so you may be creating extra work for yourself. Or maybe we're misinterpreting what you're saying. Either way, best of luck!
2536
Mike GozzoMaker@gozmike · Co-Founder & CTO at Smooch.io
@thetylerhayes thanks For the feedback Tyler. You're absolutely right, a concise description would have been better. Briefly, although today SupportKit's in-app conversations have been proven, tomorrow's will need validation- along with the rest of our business model :)
242647
Randi Barry@randibarry · Co-Founder drophook App & Nautic Nomad
@gozmike I see Android is here! Congrats!
39837
Wil Ferrel@wilforeal · iOS Mobile Developer
I wish you guys had Hipchat integration also.. :(