Smooch for Bots

It's incredible, if you need your own chat platform/channel/widget (this means the UX and communications) in a web, Android or iOS for your bot this is the only professional solution for developers existing on the market. At least I have never seen, in the last year and after a big research something like Smooch. Read more for a long explanation.

- Problem:

If you are thinking in chatbots in your web without social media players, or in you App in Android or iOS, your chat must have the next capabilities:

- Enriched messages like quick replies or buttons.

- SDK

- Full customization

- Scalability

- Security

You can integrate a chat with a lot of services and they have SDK and more, but they are adapted for human chat (Zendesk or LiveChat for example), not for bots, this means that they won't qualify for bot development.

In other hand you can find bot platforms that offer their own channel, forcing to use the whole solution and it's limitations. If you are thinking on a bot more complex than a bot that tells you "hello, call this number", this is something to take into consideration. Moreover, the best bot platforms for developers have partnerships with Smooch and the integration is direct.

- Solution:

You have two alternative if you need your own platform in a web, Android or iOS for your bot:

1. You could develop your own chat channel, their backend, solve the problem of synchronism, concurrence, memory, create the web SDK with their CSS, create the Android SDK, etc, etc, etc.

2. Put Smooch.io in your live.

If your aren't Google, Facebook, Salesforce or Amazon, don't hesitate! you should take option 2.

At Sciensio, we have been using Smooch from the start, and view them as a integral part of our award winning Event Chatbot solution. During the last 18 months besides having great technology everyone we have interacted with has been fabulous to work with. They have had some valuable input about how to achieve our goals.