SessionStack

See your product and website issues through your users’ eyes

5.0/5
About

SessionStack helps you stream live or record/replay user sessions as a video that’s combined with a timeline of everything that happened in their browser (JavaScript exceptions, failed network requests, debug messages). This shows you how to replicate a problem, be it a UX issue or an error. It can be used in the cloud or deployed locally.

Would you recommend this product?
60 Reviews5.0/5

Great tool, can definitely recommend it

Pros:

Easy to use, providing valuable insight into end user behaviour

Cons:

None

Today's marketplace is fiercely competitive with customers expecting a first-class experience across all touch points at all times. SessionStack enables you to gain invaluable insights into the customer journey in real time, allowing you to address any issues as they emerge.

Pros:

Great product for dramatically improving customer experience

Cons:

Can't think of any

I think that this tool is very useful for customer support.

Pros:

Very userfriendly

Cons:

Have not seen any

Have been using this product since almost a year now and amazing to see the incremental improvements every quarter.

Pros:

Integration with other tools such as Intercom, amazing team.

Cons:

None

1000 sessions for FREE - thanks!

Pros:

Great tool

Cons:

not found

much needed product

Pros:

Great innovation

Cons:

None

Why I did not find it earlier?

Pros:

User-friendly, easy and understandable.

Cons:

mmm...

Helps you stay user-centric. If you are customer-oriented (should i say that you must be), SessionStack is a great tool in your toolbox!

Pros:

Improves user experience

Cons:

I should use it for longer to provide any cons

SessionStack is one of the few session recording tools that can run on-premise as an appliance, which allows you to retain full control over your user's data. This is especially important for organizations subject to HIPAA and PCI compliance. I have used SessionStack since its early days, and the support we have received from the team has been fantastic. It's been stable and reliable since the beginning.

The only issue we've encountered with the product in over a year is that some AngularJS pages don't render correctly when viewing the session. Our support team has not complained about it in a long time, so it has either been fixed, or it's so minor that it doesn't interfere with the usefulness of the tool.

One challenge is that pricing for SessionStack is per user session. To avoid wasting sessions on users or bots who visit our login page and then leave, we only start recording after a user has logged in. However, it's hard to troubleshoot any issues with the login page itself because we don't capture that part of a user's session. If your site gets a lot of brief visits, this pricing model might not work for you.

Pros:

The ability to see what your users are seeing, recorded or real-time, is amazing. Great support and and can be HIPAA compliant.

Cons:

Per-session pricing might not work for everyone