SessionStack

See your product and website issues through your users’ eyes

SessionStack helps you stream live or record/replay user sessions as a video that’s combined with a timeline of everything that happened in their browser (JavaScript exceptions, failed network requests, debug messages). This shows you how to replicate a problem, be it a UX issue or an error. It can be used in the cloud or deployed locally.

Discussion
Would you recommend this product?
60 Reviews5.0/5
Hi PH community! I’m Alex, Co-founder of SessionStack along with @lsnickolov. Thank you @picsoung for hunting us! I was hoping to get your opinion on something we’ve been working on called SessionStack. SessionStack helps you watch real-time how your users run into issues, bugs or simply UX problems. So far we’ve seen the following use cases for SessionStack: - Web and front-end developers use SessionStack to get the full context to replicate a product issue. Along with the errors and stack traces, they get the user session recording - To help them spot and reproduce the issue at once, as well as detect spiking problems and identify impacted users. - Product managers and UX experts rely on SessionStack to accurately replay specific user actions and identify broken user experience. - It’s highly appreciated by Customer Support as teams leverage SessionStack to watch a certain user’s session live while discussing the issue with the customer who’s experiencing it. A quick way for them to troubleshoot a customer pain point. We’re excited to share an exclusive for the PH community limited time offer that grants you access to 1 month of 20k user sessions, including premium features like Errors-only sessions, IP blocking, and Page targeting. Go sign up to get started. We’d love to hear your ideas, questions, and suggestions. Keep the feedback coming! Thank you!
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@lsnickolov @picsoung @a_zlatkov This looks amazing. I really needed something like this. :) Be sure to check out our tool , it will be very interesting to you. https://www.producthunt.com/upco...
The team and the product are absolutely fantastic! I'm greatly surprised to see the technology and the interface evolving every week. SessionStack is a very mature product despite its youth, and will surely help any technical and UX teams out there. Give it a try!
Thanks for the kind words, Wilfried!

Great tool, can definitely recommend it

Pros:

Easy to use, providing valuable insight into end user behaviour

Cons:

None

With SessionStack, you put yourself in your users' shoes. You can see easily what went wrong or the error they received. You can act fast to correct it and engage conversation with users, so you never miss a sale because of an error on your website. Really nice discovery :)
Awesome to see you on PH, guys! We've been using SessionStack for a few months now and we're extremely happy with the product - we use it both for debugging support requests and making product decisions. I have one question, though - how does SessionStack deal with sensitive / private data?
Thanks for the feedback, Murry! Very happy that you find it valuable. There are multiple ways to deal with sensitive/private data in SessionStack. The first option is to exclude sensitive elements directly through our UI, by adding a list of CSS selectors. Each element that matches any of those selectors (or is a direct or indirect child of such one) will be treated as sensitive and won't even leave the browsers of your users. This means that we don't even store data that you deem sensitive. You can read about this in more detail here - https://docs.sessionstack.com/do.... By default, for example, all password fields are treated as sensitive. The second option, which is preferred by organizations in highly regulated industries such as healthcare, finance, insurance, is to directly deploy SessionStack on your own servers/cloud and handle everything on your own premises.