Great product for dramatically improving customer experienceCons:
Can't think of any
Today's marketplace is fiercely competitive with customers expecting a first-class experience across all touch points at all times. SessionStack enables you to gain invaluable insights into the customer journey in real time, allowing you to address any issues as they emerge.Assia Iossifova has used this product for one month.
The ability to see what your users are seeing, recorded or real-time, is amazing. Great support and and can be HIPAA compliant.Cons:
Per-session pricing might not work for everyone
SessionStack is one of the few session recording tools that can run on-premise as an appliance, which allows you to retain full control over your user's data. This is especially important for organizations subject to HIPAA and PCI compliance. I have used SessionStack since its early days, and the support we have received from the team has been fantastic. It's been stable and reliable since the beginning.
The only issue we've encountered with the product in over a year is that some AngularJS pages don't render correctly when viewing the session. Our support team has not complained about it in a long time, so it has either been fixed, or it's so minor that it doesn't interfere with the usefulness of the tool.
One challenge is that pricing for SessionStack is per user session. To avoid wasting sessions on users or bots who visit our login page and then leave, we only start recording after a user has logged in. However, it's hard to troubleshoot any issues with the login page itself because we don't capture that part of a user's session. If your site gets a lot of brief visits, this pricing model might not work for you.Craig Finch has used this product for one year.