Launched this week

Refoid

Launched this week

Automate App Store refund responses and track every outcome

53 followers

Automate App Store refund responses and track every outcome

53 followers

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Automation tools

Refoid automates App Store refund responses for iOS and macOS developers. Connect your apps, set your response preference, and track each request, response, and Apple’s final decision in one timeline. Get automatic retries and email alerts for confirmed refund declines, with no backend integration or success fees. Apple makes every final refund decision.

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Launch tags:Productivity•Developer Tools•Apple

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Framer AI AgentsDesign and publish professional sites with AI

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Faker

Maker

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Hi Product Hunt! 👋 When a customer requests a refund for an iOS or macOS purchase, Apple can ask you for information to help review it and decide whether it's reasonable or not. A lot of developers don’t know about this. Those who do often need their own server to handle these requests. I built Refoid to make this process as simple and automatic as possible, so every incoming request from Apple gets a response and help to decline all unreasonable refunds. My priorities were straightforward: make it easy to add and manage apps, give developers a clear history of each refund request from start to finish, and keep the price reasonable. I looked at the existing options, but none quite fit what I wanted, for a few different reasons. So I decided to build my own. What you have to do? 1. Create an account. 2. Follow the quick setup guide and connect your app. Done! Refoid takes it from there, so you can spend less time thinking about refunds and more time building. You'll get an email notification on every successful decline with refund details. Every step comes with clear instructions, even if you’re just getting started as a developer. Statistically you can have ~70% of refund requests declined, but remember that Apple always makes final decision based on their own metrics. Hope you enjoy the product! Let me know if you have any questions.

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6d ago

can the response preference be changed for each app or is one setting applies across all connected apps?

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1d ago

Faker

Maker

Hi @iris_carr ! Yeap, you can have have a global setting across all the apps and then specify it for each app explicitly.

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24h ago

Faker

Maker

@galdayan Fair concern. It doesn’t just keyword-match the refund reason and fight everything automatically. The decision is based on the rules and data you provide, and Apple still has the final say. In practice, with our current setup, around 70% of refund requests get declined, not 100%, so it’s not a blanket “contest every refund” approach.

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3h ago

For a small indie app, I’d probably appreciate having this running quietly in the background instead of manually checking refund requests.

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24h ago

Faker

Maker

@khaba_shaba Correct, one of the main goals was to help Indie devs (even beginners) have ability to handle refunds for a reasonable price. Hope you'll enjoy it!

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22h ago

Dial

since Apple makes the final call anyway, I'm not clear on what automating the contest step actually buys a developer beyond saving a few minutes of typing. the part I'd want to understand before using this is how "unreasonable" gets decided, if it's a keyword or pattern match on the refund reason, that seems like it would just as happily auto-contest a genuinely wronged customer as a chargeback abuser, and getting an automated pushback response is exactly the kind of thing that turns an annoyed customer into someone leaving a one star review about how the developer fought their refund. is there a human review step before a contest actually goes out, or does it fire automatically based on the rules you set up front?

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5h ago