Peony is praised for its user-friendly design and comprehensive features, making it a preferred choice over traditional tools like DocSend and Google Drive. Users appreciate its AI-powered search, e-signature integration, and the ability to create branded share links quickly. The platform's focus on security, with end-to-end encryption, is a significant advantage. Peony's sleek interface and intuitive operation enhance the user experience, while its customer support is noted for being responsive and helpful. Overall, Peony offers a polished, professional solution for document management and sharing.