Orderly

Track every order, make every return

132 followers

Track every order, make every return

132 followers

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Ecommerce platforms

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Shopping

Let’s face it - returns suck. That’s why we built Orderly so you can stop worrying about which orders need to be returned and how you’ll find time to return them. With Orderly connect your email and instantly view all of your orders and returns on a single screen - no matter the retailer or brand. Then: - Track incoming orders from over 100+ carriers, including UPS, FedEx, and USPS - Schedule a home pickup for your return and never leave your house - Receive reminders to make your returns

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Launch tags:Delivery•E-Commerce•Personal shopper

Launch Team

ClarifyThe autonomous CRM that helps you sell more

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Orderly

Maker

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What do folks think is the hardest part about shopping, and especially returning, online?

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3yr ago

Purpose AI

@mikeganz The hardest part for a consumer (in order of priority): - Getting refund instantly - Getting return processed (making return requests, returning items to courier, handling any follow-up disputes) - Getting return timeline and policy clearly communicated (especially for more complex items, eg. beauty, jewelry, shoes) The hardest part for e-commerces: - Making return inspection decisions / instant "no questions" refunds (i.e. managing risk levels) - Handling return edge cases issues with CX, Warehouse, Delivery (eg. wrong return item provided by customer, return dispute form customer)

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3yr ago

Orderly

Maker

@aigulais Super interesting. Is your list of consumer pains in ranked order? As in, do you think the most painful things for you as a consumer is the time it takes to get your refund?

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3yr ago

Purpose AI

Hi @mikeganz my list was based on my experience as e-commerce product, who build the return experience for a fashion e-commerce. However, the priority might differ based on your target customer segment, your e-commerce segment, etc. If you need any further advise feel free to DM me (if there is such feature in Product hunt, unfortunately, I don't use LinkedIn, or just email me - add my name to domain address of my startup :)), happy to help.

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3yr ago

Morph

Great! I use online shopping for different categories, so it's very helpful to manage it in one place.

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3yr ago

Orderly

Maker

@shashamo Awesome to hear Tomoya! What's been the most difficult part about managing all of your shopping before Orderly?

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3yr ago

Purpose AI

Congratulations on the launch! Given the complexity of aggregating returns between multiple e-commerces, I believe if you want to focus on the customer side of things, you shall target strategy of Returnly or Loop. I would assume your use case would be buyers/stylist/smaller boutique stores, I would consider focusing on vendors vs. consumers, like me and you.

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3yr ago

Orderly

Maker

@aigulais So essentially reconfigure the app to distribute through a retailer to their customers?

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3yr ago

What if the seller requests intricate additional information for the return? When I ordered from Wayfair, I had to respond to over 10 questions spread across more than 5 pages. Do you believe that your platform also simplifies this type of return process with just a few clicks?

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3yr ago

Orderly

Maker

@maybee Smart question. Right now the way Orderly solves for that is by making contacting the retailer easy (we prepopulate their phone number and email in the app), but I can see a future world where we start collecting the most common customer care questions and helping users answer them ahead of time. Do you remember what type of questions Wayfair was asking you?

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3yr ago

@mikeganz, great job getting Orderly off the ground! It's a fantastic idea and definitely makes organizing orders and returns much simpler. Best of luck with this launch!

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3yr ago

Orderly

Maker

@footprint_calculator Thanks so much Ula! Have you given Orderly a try yet? Would love to hear your feedback specifically!

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3yr ago

Congratulations on the launch of Orderly! In a world where e-commerce is booming and consumers are shopping from multiple retailers, the convenience of tracking all orders and managing returns through a single app is invaluable.

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3yr ago

Orderly

Maker

@qiufeng 1000% agreed! What have you done in the past to track orders and returns from lots of different retailers?

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3yr ago

Congratulation on the successful launch of Orderly on Product Hunt! I can't wait to try and provide you my feedback!

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3yr ago

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