It's essentially false advertising (at the point of writing this review). I've checked their website for well over a year now, and they have permanently disabled their download feature ("down for maintenance") and instead trick you into signing up for their newsletter, which doesn't get you any closer to accessing the files.
I'm sure they used to offer free downloads, but they don't anymore.
But they sure still enjoy the free traffic they get from dozens of websites sending them customers, who hope to get the free downloads.
Oh, and website lacks SSL, it's unprofessional.
We used Open Desk to fit out Impact Hub Birmingham and enjoyed the whole process, especially the making part!
Pros:Beautifully designed, short turn around times
Cons:Will get better as the network of makers grows
Disclaimer: I am a board member and small investor.
Pros:It's a more efficient manufacturing model. The products are beautiful.
Cons:More designers / product selection is needed.