Open Ticket AI

Hey, Product Hunt! 👋 We're incredibly excited to finally launch Open Ticket AI today! Why did we build this? Having spent years working with and leading support teams, we felt the same pain over and over: talented, empathetic agents spending half their day on soul-crushing, repetitive tasks. Manually sorting tickets, tagging them, and typing out the same answers again and again leads to burnout and slow response times for customers. We knew there had to be a better way. What's new and unique? Open Ticket AI is our solution. It's an intelligent copilot that integrates directly into your existing helpdesk (Zendesk, Jira, etc.). It goes beyond simple automation—it uses AI to understand the intent and sentiment of a ticket, drafts an accurate, context-aware response for your agent to review, and automatically routes the ticket to the right person. It’s designed to feel like a new, super-powered teammate, not just another tool. What are we most proud of? We're most proud of the feedback from our early users. Seeing a team reduce their first-response time from over 3 hours to under 15 minutes is amazing. But hearing that their agents are happier and have more time to focus on solving the truly tough problems is what this is all about for us. We are here all day to answer your questions and would love to get your feedback. What's the most painful part of your current support workflow? As a special thank you to this community, use the code PHLAUNCH25 for 25% off your first year. Cheers!