They sent the wrongs lens on my frames and refuse to fix them
This company is horrible! They stole my money by putting the wrong lens in my glasses frames. Customer service don't care about the customer. Save your time and money and go somewhere local to take care of you glasses needs. I really hope they go out of business because they are the biggest scammers I ever seen. I plan to report then to BBB. .Brian Martinez has used this product for one day.
Easy ordering processCons:
Long shipping/processing time; lost replaced lens; not proactive in communication
Overall not a good experience and I will not be using them in the future or recommend them to anyone.
Issues I faced:
* The wait time: It took FOREVER to get my glasses back (note: I was on the East coast, so if you are in the West coast, your shipping experience probably won't be as long). But for me, it took almost 1 month to get my glasses back. It took over a week for the box to ship for me to put my glasses in. It then took a week to ship it back. The glasses just sat around the Lensabl office for another week, and finally it took another week to ship back.
* They DID NOT follow instructions: I requested the original lenses in the glasses be sent back with the new ones that they were being replaced with. Only one of my original lenses came back. I sent in an inquiry to let them know that one of my lenses had been lost and have yet to get a response. I sent in a second inquiry and still waiting for a reply.
* Communication was not good: I kept having to send in inquiries proactively to inquire into the status of my glasses. I wanted them to be more proactive in letting me know where the glasses were or note any delays.
* Edges are not polished: I don't recall even seeing an option for polishing the edges, but my glasses came back with unpolished edges, and I hate the unrefined look of them (I'm going to have to take the glasses into a local optical shop to get the edges polished). I ordered one of the most expensive lenses on Lensabl, so I expected polished edges, but sadly this was not the case.TJ Anonymous has used this product for one month.