HubSpot

Grow better with HubSpot

4.8•78 reviews•

923 followers

Grow better with HubSpot

4.8•78 reviews•

923 followers

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Customer support tools

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CRM software

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Marketing automation platforms

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Sales enablement

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AI sales tools

HubSpot is a developer and marketer of software products for inbound marketing and sales. Marketing, sales, and service software that helps your business grow without compromise. Because “good for the business” should also mean “good for the customer.”

Zendesk for StartupsUp to 2 years free for startups + AI Agents & Copilot

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HubSpot Launches

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4.8

Based on 78 reviews

Review HubSpot?

Reviewers mostly see HubSpot as a strong all-in-one system that brings CRM, marketing, sales, and support together, reducing tool switching and making it easier to track leads, deals, email sequences, and customer relationships in one place. Users often call it more intuitive than Salesforce and especially strong for marketing workflows, forms, ads, and automation. The main complaints are familiar: the interface can feel busy or overwhelming, setup and customization can be limiting for complex cases, support may be slower than before, and costs can rise quickly as teams scale.

+75

Summarized with AI

Pros

CRM integration (15)

marketing automation (12)

user-friendly interface (12)

sales tools (11)

comprehensive suite (10)

email marketing (10)

integration with other tools (8)

customer service tools (7)

content management (6)

workflow automation (6)

Cons

complex setup (7)

high cost (6)

integration with other tools (5)

clunky interface (3)

over-engineered for small teams (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•2 reviews

What's great

email marketing (10)marketing automation (12)customer service tools (7)email workflows (3)powerful CRM (5)

What makes HubSpot stand out is that it genuinely eliminates the "tool chaos" problem. The fact that you can track a prospect from their very first click all the way to a closed sale, without switching tools, is a real operational advantage.

What needs improvement

subscription issues (1)complex setup (7)integration with other tools (5)high cost (6)

Curious — how are you handling the onboarding experience for teams coming from Salesforce?

vs Alternatives

Most business owners are juggling separate apps for CRM, email campaigns, and support tickets — HubSpot collapses all of that into one place, so leads don't fall through the cracks between platforms.

Ratings

Ease of use

Reliability

Value for money

Customization

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92 views3mo ago

•4 reviews

For small teams tired of tool chaos, HubSpot’s a total lifesaver! I used to jump between 3 apps for CRM, email campaigns, and support tickets—now it’s all in one. Yeah, the dashboard feels overwhelming at first (so many tabs!), but their onboarding checklists and pre-made templates got me set up in a day. Tracking leads from a prospect’s first click to sale? Chef’s kiss. My only gripe? The free plan’s pretty limited, but upgrading’s worth it if you want sales and marketing on the same page. No more lost data between tools—game-changer!

What's great

user-friendly interface (12)all-in-one platform (3)email marketing (10)analytics (4)customer service tools (7)comprehensive suite (10)powerful CRM (5)

What needs improvement

complex setup (7)high cost (6)

Report

260 views12mo ago

•4 reviews

I've used HubSpot quite a bit, and I have to say, it's a bit of a mixed bag. On the one hand, it's great having everything in one place - marketing, sales, customer service, the works. It's pretty user-friendly too, and the automation features are really handy. Plus, their customer support is top-notch. But it's not all roses. The price tag can be a bit steep, especially if you don't need all the bells and whistles. And if you're looking to really customize things, you might find it a bit limiting. Setting it up can be a headache too, especially for more complex needs.

What's great

user-friendly interface (12)workflow automation (6)comprehensive suite (10)

What needs improvement

complex setup (7)limited customization (1)high cost (6)

Report

206 views1yr ago

•2 reviews

What's great

email marketing (10)marketing automation (12)customer service tools (7)email workflows (3)powerful CRM (5)

What needs improvement

subscription issues (1)complex setup (7)integration with other tools (5)high cost (6)

Curious — how are you handling the onboarding experience for teams coming from Salesforce?

vs Alternatives

Ratings

Ease of use

Reliability

Value for money

Customization

Report

92 views3mo ago

•4 reviews

What's great

user-friendly interface (12)all-in-one platform (3)email marketing (10)analytics (4)customer service tools (7)comprehensive suite (10)powerful CRM (5)

What needs improvement

complex setup (7)high cost (6)

Report

260 views12mo ago

•4 reviews

What's great

user-friendly interface (12)workflow automation (6)comprehensive suite (10)

What needs improvement

complex setup (7)limited customization (1)high cost (6)

Report

206 views1yr ago