Ivy is your AI text concierge during your stay at hotels like Caesars Palace. Powered by IBM Watson, Ivy answers your questions, such as "What's the WiFi password?", "When is checkout?", or even "Can I get 2 Piña Coladas to my poolside chair?" (Answer-YES!) If Ivy doesn't know, a human seamlessly takes over and responds. You get service in seconds.
Great way for hotels to communicate with their guests without the friction of downloading apps.Cons:
Not a con but...they also do a great job of blending AI with real human interaction to help mitigate increased labor
A friend of mine uses it at her hotels and absolutely loves it. She's the owner and she regularly checks the app to see real time guest feedback and requests.Adam Hollander has never used this product.
Ivy is a great use of AI in hospitality. Very efficient and easy to use.Cons:
N/A.Shahrzad Razi has used this product for one week.