Ivy by Go Moment

Never call the hotel front desk again, use AI text concierge

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Ivy is your AI text concierge during your stay at hotels like Caesars Palace. Powered by IBM Watson, Ivy answers your questions, such as "What's the WiFi password?", "When is checkout?", or even "Can I get 2 Piña Coladas to my poolside chair?" (Answer-YES!) If Ivy doesn't know, a human seamlessly takes over and responds. You get service in seconds.

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Reviews

  • Adam HollanderFounder @ Hotel Tech Report
    Pros: 

    Great way for hotels to communicate with their guests without the friction of downloading apps.

    Cons: 

    Not a con but...they also do a great job of blending AI with real human interaction to help mitigate increased labor

    A friend of mine uses it at her hotels and absolutely loves it. She's the owner and she regularly checks the app to see real time guest feedback and requests.

    Adam Hollander has never used this product.
  • Shahrzad RaziCo-Founder, Phantasy Studio
    Pros: 

    Ivy is a great use of AI in hospitality. Very efficient and easy to use.

    Cons: 

    N/A.

    N/A.

    Shahrzad Razi has used this product for one week.

Discussion

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Raj SinghMakerHiring@vwls
Thanks for the love, @ProductHunt @daviswbaer and @rrhoover! Ivy is the world's largest hotel chatbot, with millions of guests served through a combination of instant service, IBM Watson, and human expertise at the front desk. We saw a gap in the ability of hotel staff to keep up with rising guest expectations, and created Ivy in conjunction with hotel owners and operators. Today, Ivy has served millions of hotel guests and automates 75% of messages. We're based in Los Angeles (Santa Monica to be exact), thrilled to be hunted, and welcome your questions.
Adam Hollander@mwtbrowser · Founder @ Hotel Tech Report
Seeing a hotel tech product on PH= ❤️. So stoked for you @vwls and @aaron_scott ! Any new feature releases or product updates that sparked the hunt or just a long overdue hunt? Either way, love it! 👌
Raj SinghMakerHiring@vwls
thanks @mwtbrowser - long overdue!
Jordan Hollander@jordankellogg · Co-founder @ HotelTechReport.com
Go Go Moment! Great product and much needed implementation of practical AI in the hotel industry to improve the guest experience and streamline operations simultaneously!
Raj SinghMakerHiring@vwls
@jordankellogg Thanks Jordan! Means a lot coming from a hotel expert like yourself
Davis BaerHunter@daviswbaer · Top 500 Hunter
I'm hoping Ivy is in every hotel worldwide soon. I can't think of the number of times I've had to call down or wait in line at the front desk just to ask a simple question like "What time does breakfast end?". Great work Raj!
Raj SinghMakerHiring@vwls
@daviswbaer thanks for hunting us, Davis!
Victor Semeniaka@victor_semeniaka · BringmMeGift founder
Very cool product. What are some of the more advanced questions that Ivy can answer?
Raj SinghMakerHiring@vwls
@victor_semeniaka Ivy answers common hotel questions out of the box, and is further tailored to serve each hotel's guest population during implementation. An advanced question might look like "How do I get to Disneyland?" for a Southern California hotel. Ivy can respond with a 1-tap link to open up maps, PDFs, or any website that would be relevant to the guest in the moment.
Franco Varriano@francovarriano · Co-founder 💯 | Host @ Hack To Start
I love messaging services like this that just enable you to text a number and get an answer. Can't wait to see this out in the wild!
Raj SinghMakerHiring@vwls
@francovarriano thanks Franco. You're right that there's NO app downloads required to use Ivy. What's even cooler is that Ivy proactively & personally welcomes you to your hotel room, so you don't have to lift a finger to get instant customer service. Ask for Ivy by name at your next hotel!