Reviewers offer a narrow, mostly critical picture of Augment Code. The only detailed user review says the product looked promising, but serious payment problems and the loss of a special subscription plan were made worse by poor support, with no reply after 10 days. That reviewer says they switched to Claude Code instead and came away wary of relying on a smaller vendor for business-critical work. There are several founder ratings, but they include no written feedback, so they add little beyond general approval.
Hey Bartolomeo, sorry to hear that you had a bad experience with our support. When you wrote this feedback, we were in the process of expanding our support team because our popularity grew faster than our support capacity, and that is now resolved. We now have a very responsive support team that is always ready to help! Let us know if you need anything, we will be there.