HubSpot Conversations

Live chat, bots & team email -- free.

#3 Product of the DayAugust 07, 2018

Meet the universal inbox built for all messaging channels and teams. With live chat, team email, and an easy-to-use chatbot builder, HubSpot gives you the messaging tools and context to have personalized conversations with prospects and customers at scale — for free!

Discussion
Would you recommend this product?
39 Reviews5.0/5
Hi there! David here from HubSpot. Today, I couldn’t be more excited to introduce you all to our newest product, Conversations. Conversations is built on top of HubSpot CRM and includes live chat, chatbots, team email, and a universal inbox to manage it all. Last September, Motion AI joined the HubSpot team. Over the past several months, HubSpot has been working to build all of the bot-building capabilities that Motion AI was founded on into a free, universal inbox. Our goal is to make it easier for growing teams to have more personalized, 1:1 conversations with their prospects and customers. With built-in productivity tools (like the ability to create templates and snippets), mobile support via our Android and iOS apps, and integration with Slack, we’re excited to see how this product will transform the way sales, marketing, and customer service teams are able to connect with buyers around the world. My team and I are here to answer any questions you may have. Can’t wait to hear what you think! David
Upvote (23)Share

It's also free so it is really easy to get started

Pros:

Awesome product to help manage multiple conversations and to ensure each one has the context to make them as engaging as possible.

Cons:

Nothing comes to mind

Upvote (8)Share
I've used this for a week or so and I like it but here's some feedback - 1. As a small business, I have a unified mailbox that caters for all kinds of email. Being able to pull email only for specific aliases or Gmail folders would be great! 2. Messages is buried in Settings (multiple clicks). Seeing that you have to attach a bot to a Message in an Inbox, is there a way to surface this better in the menu? 3. The bot is really good but there's no method of switching to a bot if you're away, you don't reply within a set time, your calendar states you're busy or if it's out of business hours. Also no way to end questions of the user is just browsing (not a potential customer). 4. Upgrade path to more advanced bot features means paying big money on Hubspot Service Hub (AU$540/m!).
Upvote (5)Share

Hubspot is our CRM and it's been extremely useful. I'm very excited that they now have a customer chatbot to plug right into our CRM. I think this genuinely is going to help with our sales efforts.

Pros:

Just set it up in minutes. Already looks like a better alternative to Interrcom, which we are currently paying for.

Cons:

I haven't played with it enough yet to have any cons.

Upvote (5)Share
Congratulations on the launch every one! Any plans to open up the platform to third party developer integrations like Intercom/Drift?
Upvote (3)Share
@andygcook Absolutely. Already having "conversations" about this (no pun intended). A major push for HubSpot over the next year is opening up and improving the platform.
Upvote (8)Share
@dharmesh Can always rely on you for some creative wordplay :) Fantastic to hear about opening up the platform. Have integrated with quite a few at this point. Happy to chat about or test the developer ux anytime.
Upvote (1)Share