Hopper

Spend Less, Travel Better.

1.1•21 reviews•

46 followers

Spend Less, Travel Better.

1.1•21 reviews•

46 followers

•

•

The Hopper app has helped over 100 million travelers find deals on flights, hotels, homes or car rentals. You can watch a trip right in the app and we’ll monitor prices 24/7 and send you a notification when our algorithms recommend it's time to book.

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Promoted

Hopper Launches

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Launched on October 24th, 2017

Hopper's Fair BearBringing transparency to hidden airline fees

Launched on February 22nd, 2017

Hopper 3.0Personalized money-saving tips for your travel preferences

Launched on July 21st, 2016

Hopper 2.0Know when to fly and buy. Score the lowest fares

Launched on August 31st, 2015

HopperTrip Planner site- been in stealth for 6 years!

Launched on January 18th, 2014

1.1

Based on 21 reviews

Review Hopper?

Reviewers are overwhelmingly negative on Hopper as a booking service. The recurring complaints are failed reservations, bait-and-switch room or flight details, canceled or changed bookings, and long refund fights even when hotels or airlines approved them. Customer support is described as hard to reach, slow, scripted, and sometimes gated behind paid tiers, leaving users bounced between Hopper and travel providers. A small note of praise appears for price prediction and occasional successful bookings, but reviewers say the app becomes unreliable and costly as soon as anything goes wrong.

+17

Summarized with AI

Cons

poor customer service (14)

refund issues (8)

bait and switch (6)

unreliable booking confirmations (6)

unresponsive customer service (6)

false advertising (4)

extra fees (3)

lack of customer support (3)

slow refund process (3)

booking errors (2)

Pros

Cons

Reviews

Most Informative

•1 review

Used hopper for a hotel in New York. The hotel ended up being overbooked. Tried to get a hold of Hopper so that we could get our money back to book another room they ignored us and refused to refund us. We were stranded in New York with no hotel ended up having to book another one without getting the refund. Also, I purchased two separate flights the same day around the same time I accidentally clicked the change anytime insurance instead of the cancel anytime insurance on one of the flights. But I did click cancel anytime on the other one. Despite seeing that, knowing that I made a mistake, they refused to change it and told me they cannot refund my flight. I was purchasing the cancellation insurance because we knew there was a chance that we might have to cancel when I went to go change the flight to find something cheaper cause they said it could refund the difference my app wouldn't work so they said I needed to purchase a new flight that could be cheaper and then they would refund the difference from the other flight. Even though they told me that the airline was the only ones that could cancel my flight now they want me to book a second flight and then they will cancel that first flight, which I don't trust so now I'm just left to lose all that money from that flight. Customer service was terrible. No one is helpful. Both situations were horrible. I thought I'd give them another try and I regret it do not go through Hopper. I've had other times that ended up being great and working out, but if you have anything go wrong, they are not helpful and they are hard to get a hold of and they will not refund you so you will lose money. It's not worth the risk even if you find cheap discounts.

What needs improvement

poor customer service (14)refund issues (8)unresponsive customer service (6)unreliable booking confirmations (6)complicated refund process (2)

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19 views1yr ago

•1 review

I would give 0 starts if I could. I paid more for the flexible booking, with full refund and cancellation any time. I couldn’t make it to my trip for personal reasons and I TRIED to contact hopper many time BEFORE the check in, even though I had the flexible booking. They didn’t answer me, I was abroad and they don’t have an email. Never got a reply from their chat or calls. When I could finally talk to them, they didn’t accept my refund request because it was after the check in time. I have screenshots proving that I tried many times. I got my money back by requesting it from my bank. A few weeks later, I was charged AGAIN for the booking that I never used and I paid the extra amount to be able to cancel in case of any change of plans. Never booking anything through hopper again. Support is terrible as well.

What needs improvement

poor customer service (14)difficult cancellation process (1)refund issues (8)lack of customer support (3)unresponsive customer service (6)

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13 views1yr ago

•1 review

I bought a round trip ticket from San Diego to Dallas. I selected 2 different airlines because they were direct flights. American Air lines cancelled my flight to Dallas because of unsafe weather and there available flights would not have gotten me there on time to the events I was going there for. My return with frontier was 2 days later, and I was not able to cancel and be refunded according to Hopper. They said Frontier would have to cancel and refund me, and Frontier is saying I have to go through the agency I booked tbe flight with, which makes sense. So my advice to the reader is, dont book any trip that's using 2 different airlines. Hopper should have refunded me or gave me credit being that it wasn't my fault the flight to Dallas cancelled. They were not professional on how they dealt with my situation and as long as they got paid was all they were interested in. The agent I spoke with had terrible english pronunciations and it was difficult for me to understand what she was saying which added more frustration to the situation. I have been a frequent user of Hopper for sometime, but I will look else where when booking my next trip. I am very dissatisfied on why they robbed me of my money and I didn't do anything wrong. Beware these people are shady and dishonest.

What needs improvement

poor customer service (14)refund issues (8)language barriers (1)

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4 views2yr ago

•1 review

What needs improvement

poor customer service (14)refund issues (8)unresponsive customer service (6)unreliable booking confirmations (6)complicated refund process (2)

Report

19 views1yr ago

•1 review

What needs improvement

poor customer service (14)difficult cancellation process (1)refund issues (8)lack of customer support (3)unresponsive customer service (6)

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13 views1yr ago

•1 review

What needs improvement

poor customer service (14)refund issues (8)language barriers (1)

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4 views2yr ago