HelpLane

HelpLane

AI handles the first line. Your team handles what matters.

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HelpLane is an AI-native helpdesk that replaces tab-switching chaos with one unified inbox. The AI understands context, summarizes long threads, and drafts replies in your tone. It handles repetitive questions end-to-end so your team doesn’t have to. Routing, tagging, and prioritizing happen through AI. Your team focuses on conversations that actually need a human. Join the waitlist today! https://app.helplane.io/join
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HelpLane gallery image
HelpLane gallery image
Free
Launch tags:Customer Communication•Artificial Intelligence
Launch Team
Intercom
Intercom
Startups get 90% off Intercom + 1 year of Fin AI Agent free
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What do you think? …

Rajith Jayaraman
Maker
📌
Hey everyone! 👋 Super excited to finally share HelpLane, our AI-native helpdesk we’ve been quietly building for months. Most support tools still feel like patched-together inboxes with a bit of AI sprinkled on top. We wanted something different - a system where AI actually does the work, not just autocomplete sentences. One inbox for every channel. AI that understands context. Automation that doesn’t require a rule-builder. And a support experience that finally feels calm instead of chaotic. We’d love your feedback, ideas, and brutal honesty. If you try it, tell us what feels magical and what still needs work - we’re listening to everything today. 🚀 Ask me anything!
Chilarai M
Swytchcode

Hmm, really awesome. Can we customize the replies inside our app?

Rajith Jayaraman
Maker

@chilarai Absolutely! there are two scenarios:
-Visitor / customer starts a conversation using the chat widget. In this case the AI uses your KB articles as context to reply.
-As an agent you have the option to draft a reply to a message/email in the inbox. This also uses your KB articles as context.

Chilarai M
Swytchcode

@rajith_jayaraman This is super cool. Are there any APIs to do that?

Rajith Jayaraman
Maker

@chilarai Yes, we have APIs as well.

Chilarai M
Swytchcode

@rajith_jayaraman hmm, I see a 404

https://www.helplane.io/api-reference.

I will try your app. Also, are you open for a collab where we consume each other's product and explore (for marketing purposes)? If so, let's discuss it on LinkedIn.