Terrible communication and hides behind selfish 'policies'
Booked two tours in Italy, both had major issues.
Overbooked a tour, then rescheduled it twice without communicating the change to me.
Used vendors who provided terrible experiences then refused to be provide compensation, stating that its hands are tied by policies that it created.
Customer service promised to call me back and email me back, none of which ever happened.
Other people whose flights were delayed were not allowed to reschedule tours they had paid for, despite there being documented availability on other tours at similar times.
Actual performance is a far cry from its vision of 'making travel fun'.
Punishes people for circumstances beyond their control and will lose any following rapidly based on the reviews I have seen. More detractors than promoters on social media is a concern.Greg Evans has used this product for one week.