Free open source clone of Help Scout: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
I discovered Freescout on alternativeto.net where I was looking for a replacement of Freshdesk. Very surprised to discover this one! I used to use Helpscout when it was free and very existed by this open source project. Very similar to Helpscout so it was a question of minutes for me to configure and use the application... Can't wait to see what is next for this app.
Very easy to install
Very easy to configure
Very easy to use - similar to helpscout
It is an open source project so update can be sporadic.
Missing reports but it is on the roadmap.
No idea who is behind this project.