Airbnb

The world’s largest community driven hospitality company

4.5•17 reviews•

432 followers

The world’s largest community driven hospitality company

4.5•17 reviews•

432 followers

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Short term rentals

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Travel Planning

Unforgettable trips start with Airbnb. Find adventures nearby or in faraway places and access unique homes, experiences, and places around the world.

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Airbnb Launches

Airbnb Services and Experiences Now you can Airbnb more than an Airbnb

Launched on May 14th, 2025

Airbnb Icons Extraordinary experiences from the world’s greatest icons

Launched on May 2nd, 2024

The new Airbnb The biggest change happened to Airbnb in a decade

Launched on May 11th, 2022

View all Airbnb launches

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Forum Threads

p/airbnb

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20h ago

Is automating customer support the ultimate solution?

Today I read in TechCrunch that Airbnb says a third of its customer support in the US and Canada is now handled by AI.

Many CRM-focused platforms are following suit, automating support with their own AI bots for example, Crisp, Chatbase, and others.

View all

4.5

Based on 17 reviews

Review Airbnb?

Airbnb earns praise for its huge variety of unique stays, intuitive search and booking, and reviews that help decisions. Travelers like the personal, local feel, though fees can be unpredictable and support is criticized as slow and opaque; host quality varies, so careful reading helps. Makers of

AirMeet

credit Airbnb for enabling coliving-style listings, while makers of

Taskly

say its design rigor influenced their product’s simplification. Overall: excellent discovery and usability, with room to improve transparency, filters, and customer support.

+14

Summarized with AI

Pros

straightforward booking process (2)

unique accommodations (2)

user-friendly interface (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•10 reviews

I use Airbnb often for both work trips and vacations, and it has changed how I experience travel. The variety of unique accommodations lets me find places that suit my style and budget. I appreciate the detailed photos and reviews from other travelers, which help me make confident choices. Booking is straightforward and the platform is easy to navigate. Staying in different neighborhoods gives me a more authentic feel for each destination. Airbnb makes planning trips less stressful and more exciting. Overall, it’s become an essential tool that enhances my travel experiences significantly.

What's great

user-friendly interface (2)unique accommodations (2)detailed photos and reviews (1)straightforward booking process (2)authentic travel experiences (1)

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11 views8mo ago

•2 reviews

great design and services in globe but when i want to go iran or middle east i use ezztrip it has also great desing but operating in iran and supports hotels

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9 views8mo ago

•6 reviews

Customer support is quite poor. They raise additional charges, take down guest reviews that are negative for hosts - all without any explanation or proof. Just "airbnb decided this is how it should be". I'm disappointed that so many companies are moving in the wrong direction on customer support. In the world of AI, a truly human and empathetic support would make all the difference.

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7 views4mo ago