Firstbase.io

Launch, manage, and grow your company – in one place.

1.8•11 reviews•

766 followers

Launch, manage, and grow your company – in one place.

1.8•11 reviews•

766 followers

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Startup incorporation

Firstbase helps founders incorporate a company, stay compliant, and grow their business — all within one platform. Streamline filings, reports, and documents. Access third-party tools you need to scale, in one click. Raise money from top-tier VCs.

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Firstbase.io Launches

Firstbase Agent Ditch the lawyers, save hours on your compliance filings

Launched on February 9th, 2023

Firstbase.ioLaunch, manage, and grow your company – in one place

Launched on September 30th, 2022

1.8

Based on 11 reviews

Review Firstbase.io?

Reviewers mostly describe Firstbase.io as unreliable and support-heavy in the worst way: long delays, weak communication, generic ticket replies, and missed or unclear compliance steps after incorporation. Several say they had to chase basic updates, re-enter information, or deal with upsells and changed service expectations, while refund handling and eligibility limits left some feeling trapped. A few users report smooth, fast LLC formation, but that is the clear minority. Overall, the reviews suggest uneven execution, especially once filings, tax paperwork, or edge cases appear.

Summarized with AI

Pros

fast incorporation (2)

Cons

poor customer support (7)

delayed company formation (5)

slow response times (5)

incomplete service delivery (3)

lack of proactive communication (3)

unreliable service (3)

unresponsive support (3)

generic support responses (2)

missing documentation (2)

unexpected additional costs (2)

Pros

Cons

Reviews

Most Informative

•1 review

Extremely Disappointed - Overpriced Services and Non-Existent Support Last year, we purchased a package for three companies from Firstbase to test their U.S. company formation services, considering reselling this service to our clients. We chose the smaller package at a good discount to evaluate its effectiveness. However, this year, during the renewal and submission of tax documents, we were suddenly required to book an outrageously overpriced bookkeeping and advisory service. This was not part of our original agreement and makes no sense. Promised services for tax filing were drastically reduced without any prior notification. Securing appointments through their ticket system can take up to 14 days, and the support provided is generic and unhelpful. We are still waiting for a response from an Executive Service representative named Alec, who has been unresponsive for weeks. We've been waiting for almost two months for an acceptable resolution. Additionally, the back office was not customized as promised during onboarding. We manage multiple clients and cannot share our access due to privacy concerns. Despite many promises, nothing was delivered. Communication is extremely poor and unsatisfactory. There are definitely better providers available. It’s a shame, as it sounded promising, but we cannot in good conscience recommend this service to our clients based on our experience. Prospective customers, beware. Our experience with Firstbase has been extremely disappointing and frustrating. We cannot recommend their services given the numerous issues and lack of support we've encountered.

What needs improvement

poor customer support (7)unresponsive support (3)overpriced services (1)slow response times (5)incomplete service delivery (3)lack of proactive communication (3)

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45 views2yr ago

•1 review

I incorporated my company using FirstBase, and since then, I've encountered issues in every single step. Broadly, this company needs to know how important incorporation is for founders and align its ops with founders' needs. Specifically, they had issues figuring out if the name of my company was available in DL; I had to chat with three different reps. It took them days to realize that they needed to fax my forms to IRS; they didn't fax my forms when they were ready, wasting my precious time. When asked to be transferred to supervisor - I was denied. I feel that I'm stuck with this company now and I wish to warn other founders - stay away. P.S I pinged the Founder on LinkedIn and never heard back. It tells the whole story - he was in our shoes just a few years ago.

What needs improvement

poor customer support (7)unresponsive support (3)unreliable service (3)slow response times (5)delayed company formation (5)

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35 views3yr ago

•1 review

I can not recommend this service to anyone. Good idea, but bad delivery. We waited around 2 months to set up the company, but that's ok. I can deal with it. A year passed, and we upgraded their service to an Agent with the Autopilot plan to file annual taxes - our corporation is a US holding company (doesn't perform operations) so we assumed everything would be straightforward. We filled out forms and submitted them, and everything looked ok in their tool. 3 months later, when we needed the confirmation of filing, their support told us the documents weren't filed because we submitted them after the deadline. They didn't bother to care informing us about it, and told us "we should have known". Why the hell would we need your compliance service if we had known?

What needs improvement

poor customer support (7)unreliable service (3)incomplete service delivery (3)lack of proactive communication (3)delayed company formation (5)

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23 views3yr ago

•1 review

What needs improvement

poor customer support (7)unresponsive support (3)overpriced services (1)slow response times (5)incomplete service delivery (3)lack of proactive communication (3)

Report

45 views2yr ago

•1 review

What needs improvement

poor customer support (7)unresponsive support (3)unreliable service (3)slow response times (5)delayed company formation (5)

Report

35 views3yr ago

•1 review

What needs improvement

poor customer support (7)unreliable service (3)incomplete service delivery (3)lack of proactive communication (3)delayed company formation (5)

Report

23 views3yr ago