ChatSense

Hey Product Hunt community! 👋 I'm Danial, founder of ChatSense. I built this tool because we saw how much valuable information was hiding in customer support conversations that businesses weren't capturing. As a product person in the contact center niche, I was frustrated by how difficult it was to extract meaningful insights from thousands of conversations. Contact center/operations teams would spend countless hours manually tagging tickets or miss critical feedback. Needless to say, in even large businesses, less than 2% of conversations are audited. ChatSense solves this by automatically analyzing conversations and applying custom labels matching your business needs. The result is actionable insights that help teams: - Spot potential churn risks before they escalate - Find upsell opportunities & competitor mentions - Figure out the agent's performance through labelling - Any other customizable insights your team wants to extract from the conversations! I'd love to hear your feedback and answer any questions in the comments. What customer insights are you currently struggling to capture? Thank you!