BubbleIQ

Integrate Zendesk with Slack to supercharge customer support

#5 Product of the DaySeptember 26, 2017

BubbleIQ helps customer support teams using Zendesk better engage coworkers and customers inside of Slack. It’s a two way integration that allows Zendesk tickets to be created from Slack, and responses from Slack threads to post back to Zendesk.

Reviews

  • Gabe JohnsonFounder & CTO, Blank Slate Systems
    Pros: 

    Email is so heavyweight and hard to track of. Good to see Zendesk support going to Slack (where I live anyway).

    Cons: 

    Not immediately clear how to connect it to my Zendesk account.

    This would have reduced confusion in a couple recent instances in our company because of the heavyweight nature of email. We have a couple people who both watch for support tickets, and we each responded to the customer directly, forgetting to reply-all. Had this been in a chat format, we would have seen what the other was doing and avoided the embarrassment.

    Gabe Johnson has used this product for one day.
  • Daniel FriedmanProject Manager, IOHK
    Pros: 

    Great product for using Zendesk with Slack

    Cons: 

    None

    Very helpful for our Help Desk operation. This product allows us to integrate a worfow between zendesk and Slack very nicely, with lots of options to choose from. Also, the company staff are super helpful and went above and beyond to make things work for us, exactly as we needed.

    Daniel Friedman has used this product for one month.

Discussion

You need to become a Contributor to join the discussion - Find out how.
Fletcher Richman
Maker
@fletchrichman · CoFounder, BubbleIQ (Zendesk<-->Slack)
Hey all! Couldn’t be happier to share what @GitTristan and I have been building for the past 6 months. After several iterations on products designed to improve business workflows using chat-based collaboration, we’ve landed on something that is resonating! Some of the awesome use cases we’ve seen so far: - Using Slack’s new Shared Channels or single channel guests to message with customers, and leveraging BubbleIQ to turn messages into Zendesk tickets to ensure everything is tracked and answered. - Posting Zendesk tickets into Slack to get approval for escalations or get input from an engineer/coworker without asking them to login to another system. - Allowing employees to create IT support tickets, or sales people to submit tickets on behalf of customers, and see all the responses to that ticket in Slack. We’d love to hear ideas about other use cases, get feedback, and answer any questions you have! We’re also happy to talk about our experience building for the Slack App store and Zendesk App store, both of which have been great partners. Oh yea, we also made a mascot for our launch. Let us know in the comments if you want a limited edition Bubble Cat sticker :)
Sumeet Shah@pe_feeds · Coming soon
One of my colleagues once called @fletchrichman the Prince of Boulder (with @bfeld being the King). One of the smartest, sharpest, kindest, most helpful founders I know. 13/10 would recommend anything he builds. Congrats, dude!
Jarod Stewart@stewartjarod · Sr. Software Engineer, Yonomi
Great work Fletcher and Tristan! :D
Ben Brown@benbrown · Co-founder XOXCO
I've watched this bot come to life, and it is great to see if come to fruition! A great and valuable use case for bots - and a great application of Botkit!
Fletcher Richman
Maker
@fletchrichman · CoFounder, BubbleIQ (Zendesk<-->Slack)
@benbrown It's been awesome working with your team and product! Botkit has been amazing to get up and running quickly to validate (and invalidate) our ideas, and now is helping us grow and scale with our first customers. We wouldn't be where we are without ya!
Jake Cohen@coloradically
Bubble is great love how easy it is to support our customers across departments!
Tristan Rubadeau
Maker
@gittristan · CoFounder, BubbleIQ (Zendesk<-->Slack)
@coloradically thanks! It's great use cases like your's that have helped turn BubbleIQ into a mature product.