BubbleIQ helps customer support teams using Zendesk better engage coworkers and customers inside of Slack. It’s a two way integration that allows Zendesk tickets to be created from Slack, and responses from Slack threads to post back to Zendesk.
Email is so heavyweight and hard to track of. Good to see Zendesk support going to Slack (where I live anyway).Cons:
Not immediately clear how to connect it to my Zendesk account.
This would have reduced confusion in a couple recent instances in our company because of the heavyweight nature of email. We have a couple people who both watch for support tickets, and we each responded to the customer directly, forgetting to reply-all. Had this been in a chat format, we would have seen what the other was doing and avoided the embarrassment.Gabe Johnson has used this product for one day.
Great product for using Zendesk with SlackCons:
Very helpful for our Help Desk operation. This product allows us to integrate a worfow between zendesk and Slack very nicely, with lots of options to choose from. Also, the company staff are super helpful and went above and beyond to make things work for us, exactly as we needed.Daniel Friedman has used this product for one month.