Autonomous Sit-to-Stand Desk

$299 Electric height adjustable standing desk w/ memory pad

2.5/5
About

Autonomous Sit-to-Stand Desk is a bamboo lined standing and sitting desk with a motor built right in.

Would you recommend this product?
Tech enthusiast. Marketer. Developer.

I bought one of their DIY desk sets and when I was setting it up learned the specs on their website weren't even close to what they shipped me. I contacted them and they initially said to just return it if I wasn't happy (which isn't the easiest with a 100 lbs assembled desk frame), but eventually promised they would ship me the right product... After a few followup emails from me, the suddenly just stopped responding, I'm still with the wrong desk, and their website still has the wrong specs. I question if they'd honour their warranty.

Pros:

One of the more affordable sit stand desks

Cons:

Customer service is nearly non-existent

Specs and information on website are incorrect

Questionable if they'll honour their warranty

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I have bought two standing desks from Autonomous in the past. Just before the end of the warranty period, I had trouble with a part on one of the desks. I emailed customer service and referenced the warranty. They shipped me the replacement part quickly, easily, and without any questions. So, I think that they stand by the warranty (at least in my case).
IT Consultant, Trendix Belgium
How are they any better than the IKEA sit/stand desks ?
Co-founder Crowded

Don't be fooled by this company – although their product and marketing strategy is made to attract us product loving tech community – their service is terrible, slow and plain bed.

We bought 6 desks, but upon arrival the desks turned out to be much smaller (aka unusable if you want a display on it) than what was listed on their website. They don't mention this anyway, except when you choose to order a customized desk.

After complaining they offered a very small return compensation and it turned out they don't have any other sizes in stock to exchange with.

After a long and slow thread we finally got green light to return the order. We returned the desks over 2 months ago, but the refund is still not made. We've asked for updates and info, usually after 10-20 days we got a reply which basically state that they would get back to us with more info, which never came.

In the meantime we've order desks locally, and it turns out the overall quality of the desks is also very much below industry standards.

Update: They now correctly display the proper sizes delivered to EU. Seems they besides keeping your money, the also keep your feedback and implement it.

Pros:

Affordable desks which translates back to poor quality

Cons:

Shipping smaller desks in EU without headsup, Awful, almost absent and slow customer service. Still awaiting refund after 2 months.

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Robert - I'm so sorry about your experience. The rep that handled your case is no longer with us, and your order got lost in the shuffle. We are fixing it right now - our operations manager is emailing you to follow up. Please trust us to (finally) make this right for you! Our customer experience is really important to us and we're really sorry this has happened :( Thanks for letting us know. Best wishes, Autonomous Team
IT Consultant, Trendix Belgium
Did this get fixed in the meanwhile ?
Boss

would recommend to anyone

Pros:

High quality and totally worth the cost

Cons:

no drawers

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Looks great