What do people think of Autonomous?
Don't be fooled by this company – although their product and marketing strategy is made to attract us product loving tech community – their service is terrible, slow and plain bed.
We bought 6 desks, but upon arrival the desks turned out to be much smaller (aka unusable if you want a display on it) than what was listed on their website. They don't mention this anyway, except when you choose to order a customized desk.
After complaining they offered a very small return compensation and it turned out they don't have any other sizes in stock to exchange with.
After a long and slow thread we finally got green light to return the order. We returned the desks over 2 months ago, but the refund is still not made. We've asked for updates and info, usually after 10-20 days we got a reply which basically state that they would get back to us with more info, which never came.
In the meantime we've order desks locally, and it turns out the overall quality of the desks is also very much below industry standards.
Update: They now correctly display the proper sizes delivered to EU. Seems they besides keeping your money, the also keep your feedback and implement it.
I bought one of their DIY desk sets and when I was setting it up learned the specs on their website weren't even close to what they shipped me. I contacted them and they initially said to just return it if I wasn't happy (which isn't the easiest with a 100 lbs assembled desk frame), but eventually promised they would ship me the right product... After a few followup emails from me, the suddenly just stopped responding, I'm still with the wrong desk, and their website still has the wrong specs. I question if they'd honour their warranty.
I've been using their DIY desk for a few weeks now and think it's great value. Problem is, the desk I ordered, was not the desk I received. Turns out a lot of the specs on the site and prices are totally wrong. I let them know and they brushed it off as not a big deal and didn't offer a solution besides 'return it'. Specs on the site are still wrong... and I still have a desk that wasn't what I originally ordered. I worry about them fulfilling warranty, but ultimately, it's pretty careless that they would sell desks with complete wrong specs and not care enough to update it.
EDIT: Their customer care manager reached out to fix the issue BUT... They promised they would ship me the right desk, and after I sent several followup emails they just stopped responding altogether as if they had shut down the company. I even reached out to the CEO and no response. It just cements what I felt before...
The SD3 is the first of it's kind. The desk uses what the company refers to as "shortcuts" a one tap solution to ordering food, ride sharing, or even Spotify by predicting what you want, when you want it.