Apple Business Chat

New way for businesses to connect with customers directly

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#4 Product of the DayJune 06, 2017

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Ben Tossell
Ben TossellHunter@bentossell · Services for startups
Apple takes on Intercom and bot-support-space? Coverage from TechCrunch here
Mike Gozzo
Mike Gozzo@gozmike · Co-Founder & CTO at Smooch.io
@bentossell more like Apple taking on SMS, Facebook Messenger, WhatsApp, WeChat, LINE and the rest. We've seen many of the messaging channels open up to businesses over the last few years so that these businesses can interact with their customers via a messaging channel that's always on and convenient. As the one communication channel that is enabled on almost every iOS device in the world - businesses are going to rush to be present on this channel. It's almost as universal as having a phone number! We're watching this really closely at http://smooch.io and will likely build against this so that applications and bots built on our API can be instantly deployed to this channel without any code changes.
Max Pelzner
Max Pelzner@whoismaxpelzner · Co-Founder, GHOST PXL
@bentossell very interesting move by Apple.. will like to see how this progresses
Ryan Abrams
Ryan Abrams@ryabrams · Director of Marketing @ InfiniGrow
@bentossell Except their "walled garden" will come back to bite them here. Why would a business elect to use this when it's restricted to Apple devices only? That alienates about 80%+ of the global smartphone market. Platforms, like WeChat, Messenger, Whatsapp, etc. are device agnostic and *should* be the clear choice for businesses. We shall see more on Friday...
Daniel P Dykes
Daniel P Dykes@danielpdykes · VP, Aeotec, IoT chap
@ryabrams Wouldn't this come down to the end scope of the API? If the API lets the experience be handled by the business via their existing customer service dashboard, then it's a seamless experience for both customer and company, no?
Ryan Abrams
Ryan Abrams@ryabrams · Director of Marketing @ InfiniGrow
@danielpdykes You are 100% right. If they open an API for it than yes, I don't see a reason why not to use it. I guess we will learn more on Friday 😀
Allan Yarmulnik
Allan Yarmulnik@allany888 · Mobile lead, Talkspace
Did not expect this kind of product from Apple. Curious what the thinking was...
Ernst
Ernst@ernstmul · Co-founder @eVect
I'm really curious how this plays out. Hopefully it means we can start using bots with iMessage, but lets see what happens Friday!
Nick Frost
Nick Frost@thinker · Co-Founder & Partner at Blocknauts.
@ernstmul what happens on Friday?
Ernst
Ernst@ernstmul · Co-founder @eVect
@thinker the introduction of the feature in more detail is on Friday during the WWDC, see the website link => "Streaming live from WWDC on June 9 at 10 a.m. PDT"
Mike Templeton
Mike Templeton@miketempleton
@ernstmul I'm guessing this will eventually lead to their own bot protocol, similar to what Facebook has introduced for Messenger. Why go third-party if you can go straight through a native app?
Ernst
Ernst@ernstmul · Co-founder @eVect
@miketempleton Yes exactly! It would be a great addition to the chatbot world since imo Messenger is terrible, and Telegram isn't widely spread. So would be cheering for iMessage bot support!
carlos garcia
carlos garcia@androidlove · Co-Founder, Internet Missionaries
So glad the Cell signal bars are back and the Dots are history!!!!
carlos garcia
carlos garcia@androidlove · Co-Founder, Internet Missionaries
Hmmm iMessage coming to Android I think, it only makes money sense to do so with this business app.