Apple Business Chat

New way for businesses to connect with customers directly

#4 Product of the DayJune 06, 2017

Reviews

Discussion

MakersThere are no makers yet
You need to become a Contributor to join the discussion - Find out how.
Ben Tossell
Hunter
@bentossell · Partner https://theupstarters.co/
Apple takes on Intercom and bot-support-space? Coverage from TechCrunch here
Mike Gozzo@gozmike · Co-Founder & CTO at Smooch.io
@bentossell more like Apple taking on SMS, Facebook Messenger, WhatsApp, WeChat, LINE and the rest. We've seen many of the messaging channels open up to businesses over the last few years so that these businesses can interact with their customers via a messaging channel that's always on and convenient. As the one communication channel that is enabled on almost every iOS device in the world - businesses are going to rush to be present on this channel. It's almost as universal as having a phone number! We're watching this really closely at http://smooch.io and will likely build against this so that applications and bots built on our API can be instantly deployed to this channel without any code changes.
Max Pelzner@whoismaxpelzner · Creative Technologist (clone.agency)
@bentossell very interesting move by Apple.. will like to see how this progresses
Ryan Abrams@ryabrams · Founder, ABR Media Group
@bentossell Except their "walled garden" will come back to bite them here. Why would a business elect to use this when it's restricted to Apple devices only? That alienates about 80%+ of the global smartphone market. Platforms, like WeChat, Messenger, Whatsapp, etc. are device agnostic and *should* be the clear choice for businesses. We shall see more on Friday...
Daniel P Dykes@danielpdykes · VP, Aeotec, IoT chap
@ryabrams Wouldn't this come down to the end scope of the API? If the API lets the experience be handled by the business via their existing customer service dashboard, then it's a seamless experience for both customer and company, no?
Ryan Abrams@ryabrams · Founder, ABR Media Group
@danielpdykes You are 100% right. If they open an API for it than yes, I don't see a reason why not to use it. I guess we will learn more on Friday 😀
Jared Schaffer@jbschaff · Founder/Product, The Tribe 🕴 Dallas, TX
@ryabrams @bentossell IMO it's a move to do 2 things. 1) China - counter against WeChat prominence + differentiator against Android. The QR reader built into Camera.app is another example of this. Apple is facing a serious problem w/ WeChat as a universal "OS", and has been relegated to a status symbol. Now that Android is reaching the same design detail of hardware, the iOS software advantage is essentially obsolete. 2) MVP in an effort to build new enterprise service businesses.... which results in Apple acquiring Slack 😆
Mike Templeton@miketempleton
@ryabrams Still, if this is available by default without downloading any additional app, it's actually easier for the customer. Is there any third-party app out there that has more iOS users than Apple themselves?
Travis Peterson@jokergreeting · Innovating New Prank and Funny Ideas
@ryabrams psh. I don't want anyone but Apple consumers anyway $$!!
Ryan Abrams@ryabrams · Founder, ABR Media Group
Sebastian B@sebelfiore
@jbchaff plot twist at the end there, dun dun dun. The value prop will have to be better than existing (intercom etc), I think the deep integration of the chat throughout the whole OS will be it.
Saurabh HoodaHiring@hooda · Founder, Hackr.io & Instructy
@ryabrams That might very well mean that iMessage is coming to Android:)
Ryan Abrams@ryabrams · Founder, ABR Media Group
@miketempleton That's true....and I hope for Apple's sake that there isn't a third party app out there with more iOS users than Apple :-)
Ryan Abrams@ryabrams · Founder, ABR Media Group
@jokergreeting "Shut up and take my money!!"
Ryan Abrams@ryabrams · Founder, ABR Media Group
@hooda The next Blackberry Messenger?
Christian Smith@cjohansmith · President, Phone Halo
@ryabrams @bentossell Seems like chat can only be initiated from Safari, Apple Maps, Siri and Spotlight which don't have much usage from Android / PC.
Ryan Abrams@ryabrams · Founder, ABR Media Group
@cjohansmith So a "walled garden" messaging app? What business would adopt that?
Allan Yarmulnik@allany888 · Mobile lead, Talkspace
Did not expect this kind of product from Apple. Curious what the thinking was...
Ernst@ernstmul · Co-founder @eVect
I'm really curious how this plays out. Hopefully it means we can start using bots with iMessage, but lets see what happens Friday!
Nick FrostHiring@thinker · Co-founder of @BeOnDeckDaily
@ernstmul what happens on Friday?
Ernst@ernstmul · Co-founder @eVect
@thinker the introduction of the feature in more detail is on Friday during the WWDC, see the website link => "Streaming live from WWDC on June 9 at 10 a.m. PDT"
Mike Templeton@miketempleton
@ernstmul I'm guessing this will eventually lead to their own bot protocol, similar to what Facebook has introduced for Messenger. Why go third-party if you can go straight through a native app?
Ernst@ernstmul · Co-founder @eVect
@miketempleton Yes exactly! It would be a great addition to the chatbot world since imo Messenger is terrible, and Telegram isn't widely spread. So would be cheering for iMessage bot support!
carlos garcia@androidlove · Co-Founder, Internet Missionaries
So glad the Cell signal bars are back and the Dots are history!!!!
carlos garcia@androidlove · Co-Founder, Internet Missionaries
Hmmm iMessage coming to Android I think, it only makes money sense to do so with this business app.