Advize

The easiest way to unify and analyze customer feedback

Advize collects your customer feedback into one place from surveys, support tickets, chat logs & more. Then, cutting-edge NLP provides insights that help you to make better decisions and monitor your progress over improvements to your customer experience.

Discover what matters most without going cross-eyed reading verbatims and tagging.

Discussion
Would you recommend this product?
8 Reviews5.0/5

Spocket has been the beta customer of Advize. Fantastic product, specially for a start-up like us that doesn't have the bandwidth to build a powerful solution ourselves.

Pros:

With hundreds of tickets coming to Spocket everyday, we are using Advize to make sense of data and customer feedback.

Cons:

Looking for more integrations.

Thanks Saba 🙏 We've got a new of new integrations in the pipeline and adding more is our top priority for Q1.
👋 Hi Product Hunt! Advize is an incredibly easy way for teams to unify and analyze customer feedback. Chances are you have feedback sitting in a variety of customer facing tools like Zendesk, Delighted, Intercom or Salesforce. On top of that, it takes a lot of time to read through hundreds or thousands of customer verbatims every week.. never mind tagging them appropriately. We built Advize for anyone dealing with large volumes of customer feedback - consumer insight teams, product managers, UX researchers and customer experience professionals. Benefits: ✅No need to read and categorize every piece of feedback. Advize will categorize it, analyze sentiment and quantify all of the details. ✅All of your feedback in one place. You'll get powerful reporting and the ability slice and dice your data however you'd like, as well as insights into which themes are having the most impact. Here's how Advize works: ➡️ Send us any unstructured open-text data. You even can attach NPS scores and other metadata. (Upload via CSV, Zapier or custom integration) ➡️ Advize will categorize your data by theme, extract topics and provide sentiment analysis at a topic and document level. 🔒We take security very seriously learn more about it at https://www.advize.ai/security Product Hunters get a free trial (no credit card required) and 3000 records analyzed before Feb. 1st, 2019. 🙏 We'd love to hear your feedback and we'll be around all day to answer any questions.
@caleb_delbegio Do you provide any satisfaction measures out-of-the-box? It'd be cool to see this sort of thing against a group of peers (e.g. other SaaS data analytics products). Also, this would be insanely tricky, but measuring something like the "“very disappointed" metric in the article below would be interesting. https://firstround.com/review/ho...
@mike_seekwell Great feedback! We normalize satisfaction scores across NPS, reviews, CSAT, etc. and provide an overall score, but there is a lot more we could do here in terms of benchmarks and comparisons. We can do some really interesting comparisons if good public data exists (Airline reviews for ex.) It is also possible to set up something like APIfy to scrape competitors public feedback boards and feed it into Advize.
@caleb_delbegio I was thinking you could benchmark against other companies already using your product (so no need to scrape). I'm sure other companies would be fine with it as long as it was anonymous and only numeric data. ProfitWell ( @patticus ) does some stuff like this https://www.profitwell.com/churn...
@patticus @mike_seekwell Makes sense - I'd love to make it happen once we have the customer base to support it. ProfitWell is a great example! Really appreciate the feedback 🙏
I've seen plenty of use cases for sentiment analysis on social data, but not specifically for internal CX data 👍 Would love to know if any integrations with third-party platforms update data in real-time?
@lachlankirkwood Hi Lachlan - Pretty close to real time, we typically poll every 15 minutes, although this can be customized. We built Advize to handle high volumes of streaming data so if you'd like point a firehose of data at us we can handle it.
Getting customer feedback is one thing. Leveraging it in a meaningful and actionable way is a completely different beast. They've got a great team and an even better product.
Great product and Great team