Advize

The easiest way to unify and analyze customer feedback

get it

Advize collects your customer feedback into one place from surveys, support tickets, chat logs & more. Then, cutting-edge NLP provides insights that help you to make better decisions and monitor your progress over improvements to your customer experience.

Discover what matters most without going cross-eyed reading verbatims and tagging.

Reviews
  • Pros: 

    Great way to get actionable insights out of unstructured data. Sentiment analysis and categorization of user reviews were actually helpful!

    Cons: 

    Would love more integrations to be able to automatically bring more data into Advize!

    We've been using Advize at Mealime to learn from reviews and surveys from 2MM users. It has helped us learn how to make a better product in a way that wouldn't have been possible without a tool like this. Great product and great team!

    Mitch Crowe has used this product for one year.
  • Saba Mohebpour
    Saba MohebpourCEO at Spocket - Techstars Alumni
    Pros: 

    With hundreds of tickets coming to Spocket everyday, we are using Advize to make sense of data and customer feedback.

    Cons: 

    Looking for more integrations.

    Spocket has been the beta customer of Advize. Fantastic product, specially for a start-up like us that doesn't have the bandwidth to build a powerful solution ourselves.

    Saba Mohebpour has used this product for one month.
Discussion
You need to become a Contributor to join the discussion.
Caleb Del Begio
Caleb Del BegioMaker@caleb_delbegio · Product & Co-founder at Advize.ai
👋 Hi Product Hunt! Advize is an incredibly easy way for teams to unify and analyze customer feedback. Chances are you have feedback sitting in a variety of customer facing tools like Zendesk, Delighted, Intercom or Salesforce. On top of that, it takes a lot of time to read through hundreds or thousands of customer verbatims every week.. never mind tagging them appropriately. We built Advize for anyone dealing with large volumes of customer feedback - consumer insight teams, product managers, UX researchers and customer experience professionals. Benefits: ✅No need to read and categorize every piece of feedback. Advize will categorize it, analyze sentiment and quantify all of the details. ✅All of your feedback in one place. You'll get powerful reporting and the ability slice and dice your data however you'd like, as well as insights into which themes are having the most impact. Here's how Advize works: ➡️ Send us any unstructured open-text data. You even can attach NPS scores and other metadata. (Upload via CSV, Zapier or custom integration) ➡️ Advize will categorize your data by theme, extract topics and provide sentiment analysis at a topic and document level. 🔒We take security very seriously learn more about it at https://www.advize.ai/security Product Hunters get a free trial (no credit card required) and 3000 records analyzed before Feb. 1st, 2019. 🙏 We'd love to hear your feedback and we'll be around all day to answer any questions.
Mike
Mike@mike_seekwell · SeekWell.io
@caleb_delbegio Do you provide any satisfaction measures out-of-the-box? It'd be cool to see this sort of thing against a group of peers (e.g. other SaaS data analytics products). Also, this would be insanely tricky, but measuring something like the "“very disappointed" metric in the article below would be interesting. https://firstround.com/review/ho...
Caleb Del Begio
Caleb Del BegioMaker@caleb_delbegio · Product & Co-founder at Advize.ai
@mike_seekwell Great feedback! We normalize satisfaction scores across NPS, reviews, CSAT, etc. and provide an overall score, but there is a lot more we could do here in terms of benchmarks and comparisons. We can do some really interesting comparisons if good public data exists (Airline reviews for ex.) It is also possible to set up something like APIfy to scrape competitors public feedback boards and feed it into Advize.
Mike
Mike@mike_seekwell · SeekWell.io
@caleb_delbegio I was thinking you could benchmark against other companies already using your product (so no need to scrape). I'm sure other companies would be fine with it as long as it was anonymous and only numeric data. ProfitWell ( @patticus ) does some stuff like this https://www.profitwell.com/churn...
Caleb Del Begio
Caleb Del BegioMaker@caleb_delbegio · Product & Co-founder at Advize.ai
@patticus @mike_seekwell Makes sense - I'd love to make it happen once we have the customer base to support it. ProfitWell is a great example! Really appreciate the feedback 🙏
Lachlan Kirkwood
Lachlan Kirkwood@lachlankirkwood · Digital Marketing Specialist
I've seen plenty of use cases for sentiment analysis on social data, but not specifically for internal CX data 👍 Would love to know if any integrations with third-party platforms update data in real-time?
Caleb Del Begio
Caleb Del BegioMaker@caleb_delbegio · Product & Co-founder at Advize.ai
@lachlankirkwood Hi Lachlan - Pretty close to real time, we typically poll every 15 minutes, although this can be customized. We built Advize to handle high volumes of streaming data so if you'd like point a firehose of data at us we can handle it.
Clarence de Silva
Clarence de Silva@cjd1983 · Director of BizDev & Co-Founder
Getting customer feedback is one thing. Leveraging it in a meaningful and actionable way is a completely different beast. They've got a great team and an even better product.
Mahshid Amini
Mahshid Amini@mahshidamini2
Great product and Great team
Amin Beitollahi
Amin Beitollahi@amin_beit
Your website should have it!