arbiter-mcp

AI agent that triages IT tickets, not just routes them

5 followers

AI agent that triages IT tickets, not just routes them

5 followers

Arbiter is an MCP-native AI agent that triages IT tickets and decides to auto-resolve or escalate based on trust scores and hard-coded risk keywords (security, billing, and production) that force human review. Unlike Jira-Slack integrations that just move data, Arbiter makes decisions. Built with vendor-agnostic interfaces where Jira, Slack, and Groq are reference implementations, not dependencies. Apache 2.0, open for contributors.

Free

Launch tags:Productivity•Developer Tools•Artificial Intelligence

Launch Team / Built With

Customer.ioAutomate Messaging Everywhere — Startups Get 12 Months Free

Promoted

OpenAI

GPT-6 Astra Challenge

How did Astra change the scope or ambition of what you built?

Maker

Astra allowed us to push our reasoning architecture further by enabling more reliable, low-latency agent context handling, which directly improved the precision of our automated trust-scoring and escalation loops.

Report

1mo ago

Maker

📌

Maker here 👋 Built this because most "AI ticket triage" tools I found just relabel tickets — none of them commit to a decision. Arbiter will actually auto-close a ticket if (and only if) the trust score clears the threshold and no risk keyword fires. Happy to answer anything about the scoring design or the benchmark methodology (40 hand-graded tickets, including deliberately tricky ones).

Report

1mo ago

Reviews