Launched this week

Filum AI

Launched this week

AI-native Customer platform for Sales, Support & CX

22 followers

AI-native Customer platform for Sales, Support & CX

22 followers

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Filum brings WhatsApp, Zalo, Messenger, Shopee and Email into a single inbox where an AI Agent works around the clock - replying instantly, closing orders overnight, opening tickets, and hand off to your team on their own. Free trial available.

Free

Launch tags:Sales•Customer Communication•Artificial Intelligence

Launch Team

Maker

📌

Hi Product Hunt 👋 I'm Minh, CCO @ Filum AI. I run the team that onboards every customer, so I see the same problem every week: a business with 5+ messaging apps open, staff navigating 30+ browser tabs to copy-pasting between them, and nobody knowing what customers actually said last month. Filum is our answer: an AI-native customer platform for Sales, Support and CX. • One inbox. WhatsApp, Zalo, Messenger, Tikok, Shopee, Lazada, Email, 50+ channels. • AI agents as teammates, not chatbots. They look up orders, close sales, open tickets, and hand off to a human when it matters. • Insights from 100% of conversations, not a 2% survey sample. Proof, from customers who agreed to be named: ZUS Coffee (1,000+ stores, 3 markets) resolves 55%+ of conversations without a human. Hoàng Hà Mobile grew revenue 30%. Vinasoy automated 80% of peak-season volume with no new headcount. Eddie Goh, General Manager at ZUS Coffee, put it better than I can: "Now Filum AI is embedded so deeply into our daily work, and we rely on it with very high confidence. That allows the whole team to focus on what truly matters." Exclusive for PH: Free trial available at www.filum.ai/producthunt, no call required. My team and I are on the inbox all day if you want help setting up your first agent. One question for you: what would you need to see before trusting an AI agent with a real customer conversation? That's the thing we work on every day. I'll be here for the next 24 hours.

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13d ago

💡 Bright idea

Excited to see Filum live on Product Hunt today! 🤩

As a CSM at Filum AI, one of the cases I’ve really enjoyed working on was with a marketing teammate who was getting 100+ customer messages a day on top of his actual work. Replies were getting delayed, and sometimes customers had already moved on by the time he got back to them. So we worked together to build an AI Agent that replies within 30s, passes qualified leads to Sales, and takes a lot of the repetitive work off his plate.

It’s a pretty simple use case, but honestly, it’s nice to see something we built actually make someone’s day a little easier. 🫶

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1d ago

Forum Threads

p/filum-ai

•

7h ago

What does "good CX" actually look like when you're selling online?

We're building out how Filum applies to e-commerce and instead of guessing, we'd rather ask the people living it.

If you run or work on an online store (Shopify, Lazada, Shopee, TikTok Shop, your own stack):

Where does the customer experience break first for you: pre-purchase questions, order status chaos, returns, or post-delivery silence?
How many places does a customer message land before someone answers it?
Do you actually know why people don't come back? Or is it a guess?
What's the one repetitive conversation you'd hand to an AI agent tomorrow if you trusted it?

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