Launching today
Yuma Social AI
Put your ecommerce social media on auto-pilot
64 followers
Put your ecommerce social media on auto-pilot
64 followers
Social AI safely automates social media moderation across Facebook, Instagram, and TikTok. It ingests every comment in real time, classifies each one by intent and sentiment, and acts based on automation rules you define. In early testing, Social AI safely automates up to 60% of repetitive social media moderation.
Yuma Sales AI
Hi PH! I'm G, the founder of Yuma!
Today we're launching Social AI, because your brand's social media interactions shouldn't be a black hole.
The story
Yuma AI's support platform has automated over 5 million customer queries for e-commerce brands since 2023. Over the past year, we noticed something interesting: brands that run tight support operations still lose control of their social media comments, specially when the brand is growing fast. The main reason is that brands need to focus on real support inquiries through defined support channels. This leaves social comments and interactions unattended. While social interactions are not always direct support tickets, they can wreak havoc on the brand's trust and sales if not handled. And because they're public, one careless reply can reach thousands of eyes in minutes.
So we built Social AI.
What it is
Social AI connects to your Facebook, Instagram, and soon TikTok pages and uses AI to monitor, classify, and respond to every interaction on your posts, across both paid and organic. You set the rules, Social AI handles the execution. In early testing, Social AI safely automates up to 60% of repetitive social media moderation.
Here's the TL;DR:
Connect in one click - Social AI ingests every comment across platforms in real time.
AI classifies each comment by intent and sentiment - Support requests, positive feedback, negative content, user tags, free merch requests: each one gets categorized automatically.
Build automations for any scenario - Use built-in templates for common actions (reply, like, hide, flag, or skip), or create fully custom rules. Each rule is scoped by platform, intent, sentiment, and user popularity. You control what gets automated and what doesn't.
Works across paid and organic posts - Negative comments on your ads are conversion killers, and Social AI catches them before they cost you.
Set your brand's voice - Configure the agent persona, tone, and verbosity so replies sound like your team wrote them.
Crisis prevention - Social AI detects and escalates comments that could spiral into bigger brand issues before they do. Advanced targeting based on the commenter's follower count means high-profile users get the extra care they deserve.
Full dashboard with real analytics - Track total engagements, automation coverage, sentiment distribution, negative exposure rate, and unanswered rate. Filter by platform, sentiment, intent, or automation status.
24/7 coverage - 50% of comments are posted outside business hours and on weekends. Social AI is always on so your brand is never unprotected.
Why we're excited
Social media channels are one of the last unmanaged parts of e-commerce customer support. Brands invest heavily on content and then leave their social channels to chance. We build Social AI to fix this exact problem.
We're offering a 30-day free trial so you can test it on your own pages. If you run an e-commerce brand and want to stop letting social comments fall through the cracks, reach out in comments or DM me and we'll get you set up!
I think this is a great tool! I see a lot of brand accounts where there is no interaction with the customers at all, this definitely would solve for that. For me when I see replies to people from brand, it adds a level of trust, and through Yuma I believe brands can leverage that.
In future, do you also plan to integrate features where the AI can find relevant and related reels or posts throughout social media and drop a quirky comment or just a reply there in general? Is that possible to do?
@krupali_trivedi thanks for your comment! that's exactly the problem we're trying to solve. the thing with social is that whatever goes on, goes on in public mode. so it's a huge leverage point for brands but takes a lot of resource to manage and moderate.
about reels and quirky comments - that should be possible and it's a cool idea that we'll definitely keep in mind.
@rafid_imrann Glad you're working in that direction!
I see some social media managers dropping comments on reels and posts to get visibility and that would be a cool feature to have!
interesting. but does ig flag account for the ai comments? asking from interest
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wow awesome product guys!
@kshitij_mishra4 thanks!