Hi everyone -
I'm Karl Pawlewicz, the Voice of Olark Live Chat. On May 3, I sat down with Stephanie Bono of Justworks and Adam Covalt of Bonobos to discuss best practices for building and scaling Customer Service/Support teams.
(Huge thanks to General Assembly for hosting us and streaming the video!)
In the episode we discuss:
- how to get started creating a service team
- how to scale a service team and onboard new employees
- what tools each company uses to keep customer service teammates connected
- what we love about customer service
- how data plays a part in the success of our teams
Let us know if you have any questions - we'll keep checking in here to get you answers. Thanks!
Hi everyone -
I'm Karl Pawlewicz, the Voice of Olark Live Chat. On May 3, I sat down with Stephanie Bono of Justworks and Adam Covalt of Bonobos to discuss best practices for building and scaling Customer Service/Support teams.
(Huge thanks to General Assembly for hosting us and streaming the video!)
In the episode we discuss:
- how to get started creating a service team
- how to scale a service team and onboard new employees
- what tools each company uses to keep customer service teammates connected
- what we love about customer service
- how data plays a part in the success of our teams
Let us know if you have any questions - we'll keep checking in here to get you answers. Thanks!
Olark