Calculators for Workforce Planning
Calculate call/chat/email center staffing (Erlang C)
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Omar

Calculators for Workforce Planning - Calculate call/chat/email center staffing (Erlang C)

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Erlangtools.com is a free workforce management toolkit for contact center planners. It includes Erlang C, Erlang A, staffing, service level, shrinkage, and occupancy calculators with full support for chat center concurrency, something most online tools still don't handle correctly. Built by a WFM professional who got tired of voice-only calculators in a multichannel world. No signup, no paywall, CSV export included.

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Omar
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I’m the maker of ErlangTools. I built this because most Erlang C calculators I found were either too basic, outdated, or locked behind paywalls. I wanted something simple but actually useful for real-world workforce planning. If you’ve ever worked with call center staffing or Erlang before, I’d love your thoughts: - Does anything feel confusing? - What features are missing? - Would you actually use this in your workflow? I’m actively improving it, so your feedback can directly shape the next updates. Thanks for checking it out!