How the agents handle language switching with Indian users?

If you build for India, you know nobody sticks to one language.

In Delhi, a caller says, Haan, I want to book, but kal ke liye possible hai? In Chennai, it’s Tamil mixed with English. In Mumbai, Marathi, Hindi, and English can all show up in one call. Bengaluru adds Kannada, Hyderabad adds Telugu, Kolkata adds Bengali.

This was one of our biggest challenges with voice agents at UnleashX. What worked: let the agent follow the caller. If they switch, it switches. If they mix, it mixes. And for important stuff like dates and amounts, it confirms in simple words and sends the details on WhatsApp.

The moment people hear their own language, they relax and the call just flows.

How are you handling this for your users?