Would you let an AI phone your hotel for you?

I’ve spent the last 11 months building an AI travel agent, and the hardest question hasn’t been technical. It’s where to stop.

Today, Mazer can:

• Check you in when the window opens
• Replan your day when a flight slips
• Phone a hotel in their language
• Argue for a refund over email

I have two rules. It says up front that it’s an AI on every call, and no call or email goes out until you approve it.

The one thing it can’t do is pay for anything on its own. I keep going back and forth on that.

So, an honest question for people who travel a lot:

1. Would you let an AI make a call for you, or does that feel weird?

2. What’s the one part of a trip you’d hand over today?

3. What would you never hand over?