ThreadLine - Email outreach and support, unified.

ThreadLine is a customer support platform that helps companies engage with customers over Email, Telegram, and automated conversations. Connect your channels and talk to your customers from a single place. Add new agents to your system with ease and let them own and resolve conversations. ThreadLine also gives you real-time reports to measure your team's performance, canned responses for answering frequently asked questions quickly, and private notes so agents can collaborate internally.

Hey Product Hunt! 👋 We're the team behind ThreadLine, and we're excited to share it with you today. Why we built it: Customer conversations end up scattered across email, Telegram, and automated flows. Nobody has the full picture, and replies slip through the cracks. We wanted one place where a team can see every conversation and own it through to resolution. What ThreadLine does: - 📥 One inbox: connect email, Telegram, and automated conversations and reply from a single place - 👥 Clear ownership: add agents and assign conversations, so each one has an owner who resolves it - 📊 Real-time reports: measure your team's performance as it happens - ⚡ Canned responses: answer frequently asked questions in seconds - 🔒 Private notes: let agents collaborate internally without the customer seeing Who it's for: support teams that are tired of switching between tools and want their conversations in one place. We'd love your feedback. Which channel should we add next? What would make ThreadLine a better fit for your team? We'll be here all day to answer questions. Thanks for checking us out! 🙏

ThreadLine - Email outreach and support, unified.

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