What would you need to trust an AI receptionist with your business calls?

Imagine you’re busy with a customer and your phone rings. An AI answers, explains your services and prices, and books an appointment.

What would make you comfortable with that, and what would make you say “absolutely not”?

Is it how natural it sounds? How it handles questions it can’t answer? When it hands things over to you?

If you run a business, I’d especially love to hear about a tricky call you get regularly. Those are the situations I want to build around.