Our most-visited settings page was one we tried to delete.

We planned to remove a legacy settings page with 14 options, most of which had not been changed by anyone in over a year.

Before removing it, we checked traffic. It was the 4th most-visited page in the product. 41,000 monthly views.

We watched session recordings. Users were not changing settings. They were reading them. They were checking what the defaults were, confirming what the product would do, and leaving. The page was not a control panel. It was a reference document about our own behavior.

We kept the page but rewrote it to explain what each setting does and why the default was chosen. Settings changes stayed flat, but support tickets asking "what does this do" dropped 52%.

What page are your users reading that you designed for them to edit?