How do you stop loud power users from hijacking your product roadmap?

We spent months building heavy, complex workflows demanded by our most vocal users, only to watch our quiet, casual customer base churn away because basic navigation was still a mess. It’s so easy to fall into the trap of pleasing the 5 percent who yell the loudest while ignoring the majority who just want simplicity.

How do you weigh feature requests from power users against the needs of everyday users?