Has anyone reduced churn by actually removing their free trial?
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We were getting plenty of signups with our 14day free trial, but 80% of users were ghosting us after day 3. They simply didn’t have enough skin in the game to properly set up the product.
We decided to replace the free trial with a 30day no questions asked" money back guarantee. Signups dropped by 25%, but activation soared, and 30-day retention doubled because users were actually committed to testing it out.
Have you ever gated your product more strictly and seen better long term retention as a result?
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