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Enabling the Conversational Economy Everywhere
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Bots for Intercom with Converse.AI - Scaling conversations in Intercom - without code

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Maker
Really excited to launch this (although we've been using it internally for a while now). You can now easily build bots for Intercom, to deal with issues like: Common FAQ Handling Automatic Human Escalation Triage and Routing Outbound Conversations (not just messages) based on Events.
very cool! How does Intercom feel about this? They've historically been opposed to automated messaging...
Maker
I can't speak for them, but they have been very engaged so far, we see it as a natural extension of their existing automation capabilities. We are big believers in Bot + Human, rather than it all being about bots end to end.
Intercom have posted recently that in terms of this type of interaction, "non personae" , "simple, functionally driven" interactions delivered through a conversational interface are actually preferred by customers....
Maker
Hopefully see you at the event tonight Chris, can talk more about it :)
As a huge Intercom fan I'm pumped about this! I wish I had this a year ago when we were using intercom for a concierge service and 95% of the questions asked by users were made up of the same 15-20 questions. Nice work
Maker
good to hear, that's something we hear from Intercom users a lot.
Where can I see a working example?
Maker
hey Juan, you can see it on our own website at as we use it ourselves to triage requests