Contact Center Staffing Calculator - Calculate exactly how many agents your call center needs

Built this because most staffing calculators are buried in PDFs or require a demo call. This one is free, instant, and uses Erlang C — the math telecom engineers rely on. Enter call volume, average handle time, and service level target, and get your agent count in seconds. We built it for Comms Advisor, where we review contact center software. Figured a staffing calculator would help people size their team before evaluating tools. Would love feedback on whether the inputs make sense and if the results match what you see in practice.