After-hours desk for HVAC, plumbing, electrical, and roofing shops. Forward the shop number. Iris picks up in two rings, says she is an AI assistant, and takes the job: name, cell, address, problem. She never takes a card. If they need someone tonight and you typed a trip fee, she says only that amount. True emergencies text the on-call tech. The tech replies YES or NO. Quotes wait until morning.