Which customer feedback tools do you use or would suggest?

Question

We are planning to integrate external tools to get feedback from customers and I would love to hear your opinion on this.

Alina Ihnatiuk · Accepted Answer

Typeform

Ira GI · Answer

Userbrain

Hugh Dawkins · Answer

We've kept it simple by using Google Forms but I think Typeform offers more functionality and makes collecting feedback via forms a better experience for the users.

ᗰᗩ᙭ ᒍ. · Answer

https://tally.so/ for notion based

Dwayne Charrington · Answer

Initially, we had a fairly simple strategy of just asking people in person to fill out a survey on Google Forms but later realized that there's a lot of wasted potential in doing that.

Since then, we've started using Qualaroo to embed surveys on my website and send them through SMS and emails.

We get a lot of good insights about customer satisfaction, churn rate, and reasons behind cart abandonment.

The tool also has advanced data analysis features but is pretty easy to use, so I'd say give it a try.

Amirali Nurmagomedov · Answer

Currently we are working on an open source feedback management tool, VoteKit https://github.com/kovanstudio/votekit

You can deploy it by yourself, or if you prefer a hosted solution https://votekit.com ;)

Which customer feedback tools do you use or would suggest?

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